Thao Phan Email & Phone Number

Da Nang City, Vietnam

Elite Property Management LTD (EPM) is a new company invested in by VinaCapital with the vision of becoming a nation-leading real estate consultant and hospitality manager who operate the projects developed by VinaLiving and other Owner companies. We start the idea right after Covid-19 is controlled in Danang and our official launching is on 28th Jul 2022.

Quang Nam, Vietnam

An Retreat is a boutique garden with 4000m2 where I set up 10 wooden cabins located around the cozy swimming pool and a camping yard before the wooden stilt house. We also arranged a restaurant, a bar, and a spa.Setup during the Covid-19 pandemic, An Retreat ran the business with some special differences from the traditional method. We provide a retreat place for those who enjoy peace, wild nature, and activities such as trekking, bicycling, yoga, and ocean swimTo save the cost, every… Show more An Retreat is a boutique garden with 4000m2 where I set up 10 wooden cabins located around the cozy swimming pool and a camping yard before the wooden stilt house. We also arranged a restaurant, a bar, and a spa.Setup during the Covid-19 pandemic, An Retreat ran the business with some special differences from the traditional method. We provide a retreat place for those who enjoy peace, wild nature, and activities such as trekking, bicycling, yoga, and ocean swimTo save the cost, every staff has to be trained to be a multiple-task person, the JDs are also changed.To maximize the revenue, we included entertainment events as key sources of revenue besides the accommodation, we hold live shows with famous KOLs to attract people around the area.We designed the "healing package" for those who get stressed due to covid-19, yoga, live music, dining, and some cute pet like puppies, rabbits, and birds...An Retreat runs well business and nice reputation with the local customers and contribute some good thing changing to the neighbor environment and residents in the village Show less

182 Bach Dang, Hai Chau, Danang, Vietnam

• Based on the room floor’s actual construction blueprints to do the business case and prepare a detailed S&M plan for the Hotel: market study, competitor survey, rating and trends/ solutions/ solutions in the Covid-19 pandemic background….etcTarget the market segment for the hotel and each outlet base on SWOT analysis and convince the General Director and the Board to approveSet up pre-opening sales & marketing team based on the targeted market segmentations: Corporate sales/ wholesale… Show more • Based on the room floor’s actual construction blueprints to do the business case and prepare a detailed S&M plan for the Hotel: market study, competitor survey, rating and trends/ solutions/ solutions in the Covid-19 pandemic background….etcTarget the market segment for the hotel and each outlet base on SWOT analysis and convince the General Director and the Board to approveSet up pre-opening sales & marketing team based on the targeted market segmentations: Corporate sales/ wholesale sales / otas and reservation department.Prepare Rate structure/ Categories/Sales Plans accordingly to the actual situation of the Covis-19 pandemic. Different plans for the different signals occurred in the Danang market at the timeWorks with the HODs operational team to create and implement a sales plan addressing revenue, customers, and the market for the segmentSite check the construction weekly to support GM & Owner from the perspective of operational function of rooms & interiors completing. To make sure pre-sales bookings as well as the Soft- Opening promotion and contract is sure to be delivered Responsible for the training of sales managers and staff.Works with sales managers to ensure understanding of sales strategy and effective implementation of the strategy for the segmentDrive the marketing team to process the daily activities (online & offline) and follow tightly with the month-to-month marketing message and purpose Show less

Da Nang City, Vietnam

Namas Seafood Restaurant my start-up just based on the idea to utilize the in-house guests of Saman Luxury Danang serviced apartments where we get an average of 40 customers daily. At Saman, they stay and enjoy in-room breakfast & Foot Reflexology service and they move to Namas Restaurant (nearby) to have quality dinner after traveling. But soon later, Namas get a nice reputation in the Korean & Taiwanese market, and its revenue boomed. Namas has also been certificated by the Danang… Show more Namas Seafood Restaurant my start-up just based on the idea to utilize the in-house guests of Saman Luxury Danang serviced apartments where we get an average of 40 customers daily. At Saman, they stay and enjoy in-room breakfast & Foot Reflexology service and they move to Namas Restaurant (nearby) to have quality dinner after traveling. But soon later, Namas get a nice reputation in the Korean & Taiwanese market, and its revenue boomed. Namas has also been certificated by the Danang Department of Tourism as a Qualified Tourist Service. Then we decided to build another Namas in the center city.But Namas has already closed due to Covid-19 pademic. Show less

178 Ho Nghinh St, Son Tra Dist, Danang, Vietnam

-Develop a strong annual marketing calendar that resonates with customers and enables the brand to achieve the budgeted target. -Daily drive Sales team to exploit the company list that may potential for the restaurant.-Build a Menu kit: set menu, Premium Set menu, A la Carte menu, Buffet menu...designed menu, or combo menu, package menu...in different language (Eng, Jap, Kor, Chi..) to different markets-Take care of every group and event at the restaurant (6 floors) to make sure all… Show more -Develop a strong annual marketing calendar that resonates with customers and enables the brand to achieve the budgeted target. -Daily drive Sales team to exploit the company list that may potential for the restaurant.-Build a Menu kit: set menu, Premium Set menu, A la Carte menu, Buffet menu...designed menu, or combo menu, package menu...in different language (Eng, Jap, Kor, Chi..) to different markets-Take care of every group and event at the restaurant (6 floors) to make sure all the Order is the right serving and service-Plan the entertainment and customer care program which encourages the client to come and return the restaurant often.-Forecast the revenue yearly base on the holiday, event, occupancy of tourists to the city, event of the local company around.-Finish pushing up 200% the daily revenue of the restaurant in 3 months. Show less

Da Nang, Viet Nam

Design and set up all interior, furniture and amenities for the 10 apartmentBuild the serviced apartment new brand at the property of 10 units of 2 bedroom apartments.Set up and manage all sales & operation activitiesHighest ADR of the apartment in Danang city VietnamTop reputation on OTAs and Social network with "Guest Review Award 2018" at 9.4 on booking.com

Da Nang City, Vietnam

Plans and directs sales force activities to maximize profit from all segments of the market.Direct the management the whole Hotel team in meeting sales objectives and goals, make sure the hotel is on top reputation, No 1 Tripadvisor, and OTA's award by the customersResponsible for maximizing the potential sales volume of all segments of the market, make a sure forecast on the book for 1 year beyond until Mar 2018Support team sales in Hochiminh and Hanoi office, as well as Korea and… Show more Plans and directs sales force activities to maximize profit from all segments of the market.Direct the management the whole Hotel team in meeting sales objectives and goals, make sure the hotel is on top reputation, No 1 Tripadvisor, and OTA's award by the customersResponsible for maximizing the potential sales volume of all segments of the market, make a sure forecast on the book for 1 year beyond until Mar 2018Support team sales in Hochiminh and Hanoi office, as well as Korea and Japan sales Representatives office to maintain the Sales strategy under control and to the target, when the target is going to be reached, submit the new higher target and combine promotion to increase the REPORAnalysing the revenue stream, prepare and submit to GM Show less

- After 2 months of outstanding performance, I get promoted to Sales Manager and take full responsibility for the property Sales Department.- Handle all site inspection / FAM trips at the hotel, sharing the message of Fusion Suite Danang Beach, meeting and negotiating every sales & marketing deal.- Daily follow-up and push the Sales office in Ho Chi Minh and Hanoi office for any new campaign or package, Make sure all offers are acknowledged and accurate - Conceptualized the Sales… Show more - After 2 months of outstanding performance, I get promoted to Sales Manager and take full responsibility for the property Sales Department.- Handle all site inspection / FAM trips at the hotel, sharing the message of Fusion Suite Danang Beach, meeting and negotiating every sales & marketing deal.- Daily follow-up and push the Sales office in Ho Chi Minh and Hanoi office for any new campaign or package, Make sure all offers are acknowledged and accurate - Conceptualized the Sales policy base on the national market segment with specialized rates and benefits as well as operations based on the customer's national culture of living, dining, and entertainment. Divide the property on the national's floor and sales policy- Maintain a high base occupancy during the year, and going to meet the target in the quarter forecast report. - Make sure OTA daily rate is under guidelines based on occupancy forecast and BAR rate structure as planned, maximize the ADR and REVPAR- Combine other F&B, Spa services to maximize the REVPOR Show less

Da Nang, Viet Nam

- Handle and follow up all daily tasks at the Sales department- Searching and learning on Revenue analyze and practice- Reaching to all TAs, TOS, OTAs, DMC, and CORP potential clients to improve the situation of very low occupancy of the new Hotel in a new area of Danang.- Listen to the market and decide the promotion for each segment to achieve the target volume- Push up the Occupancy status from 3% to 50% in 2 months with stable occupancy forecast on the annex - contract… Show more - Handle and follow up all daily tasks at the Sales department- Searching and learning on Revenue analyze and practice- Reaching to all TAs, TOS, OTAs, DMC, and CORP potential clients to improve the situation of very low occupancy of the new Hotel in a new area of Danang.- Listen to the market and decide the promotion for each segment to achieve the target volume- Push up the Occupancy status from 3% to 50% in 2 months with stable occupancy forecast on the annex - contract signed. Show less

162 Bach Dang, Hai Chau, Danang

My responsibility is to take care all travel agent accounts to maintain the highest occupancy status for the hotels, selling all other product of FB, Spa and event to bring as much revenue as possible. Take care all the group and client to make sure they are receiving an excellent service and our hotel in their highly appreciation and recommend.

Truong Sa St, Ngu Hanh Son, Danang

- Master of all FO process and all produce knowledge of Hyatt Regency Danang- Processes reservations by mail, telephone, fax or central reservation systems referral on both - Follow up and checking all request detail for all booking FIT & GIT...- Prepare all relevant daily report to the Revenue Manager and Director of Sales- Finish and communicate to all relative department for any special request or remark for every booking both from buyers and customers- Master on the loyalty… Show more - Master of all FO process and all produce knowledge of Hyatt Regency Danang- Processes reservations by mail, telephone, fax or central reservation systems referral on both - Follow up and checking all request detail for all booking FIT & GIT...- Prepare all relevant daily report to the Revenue Manager and Director of Sales- Finish and communicate to all relative department for any special request or remark for every booking both from buyers and customers- Master on the loyalty program named "Hyatt Gold Passport" to handle and process for customers- Control property contrast list, and corporation contract rate for every company, brand, or travel agent. Show less

Truong Sa St, Ngu Hanh Son, Danang

- Master all information and activities at the resort.- Handle daily requests from the inhouse guest by phone or passing the reception desk.- Prepare all required documents, reports, FO material and information for check-out, check-in, groups, events, banquets- Prepare all forecast report to FOM and all HODs - Finish all Cashier procedures to summarize daily revenue from each outlet as well as room revenue.

Ba, International Study

Activities and Societies: " lien hoan ca khuc nuoc ngoai _ dai hoc ngoai ngu" ( foreign songs festival - college of foreign languages).

Graduated, English Language And Literature/Letters

Activities and Societies: School camping activities, Provincial English contest for High School students, Provicial Performing contest.