• Collaborated with cross-functional business and technology teams to enhance user experience and product quality, driving improvements in user engagement and retention.• Supported product optimization for the Pricing Project by ensuring the accuracy of automated tools, contributing to better decision-making and more effective product management.• Developed and maintained performance tracking mechanisms, analyzing data to provide actionable insights for process and feature enhancements.• Generated detailed performance reports, identifying key areas for improvement and proactively recommending solutions to drive user growth and product efficiency.

• Applied strong research skills to search and collect customer information for financial procedure verification.• Successfully introduced and explained VietinBank's financial products and services to private customers.• Guided clients in completing formalities and utilizing VietinBank’s financial products and services.• Established strong customer relationships, addressing inquiries and providing ongoing support.• Referred a potential client, resulting in a successful loan transaction of 700 million VND.• Demonstrated efficiency by opening online debit cards for 22 customers, with 6 choosing personalized account numbers.