Tracy Harper Email & Phone Number

Facilitate the customer onboarding process by performing needed due diligence on all prospective customers across 50 states for the Remote Cash Capture (RCC) and ATM programs at Cash Connect. Process transaction monitoring alerts in Verafin. • Perform document collection and review to ensure adherence to all Customer Identification Program (CIP) and Know Your Customer (KYC) policies and procedures• Perform background checks on prospective and existing customers for adverse information related to criminal activity, bankruptcy, liens and judgements, and any other similar findings using Thompson Reuters Clear• Conduct financial analysis on provided documentation to determine expected activity for customers. The expected activity calculations allow for more effective transaction monitoring for anti-money laundering efforts• Serve as a liaison between the customer and the company throughout the due diligence review process through e-mail and telephone communications•Contributed to an over 50% reduction in due diligence throughput time for new applications•Assisted with the creation of onboarding procedures for the compliance team

Formerly BBIV BB&TFormerly Assistant Manager II National PennFormerly Assistant Manger II 3rd FedBuild long-term relationships with clients while working to understand client’s financial needs and delivering the consummate client experience with every interaction.• Opened and serviced a wide variety of accounts for customers including credit cards and lending products• Primary contact for client problem resolution and maintenance requests• Stay abreast of all changes in policies and procedures to ensure compliance with current guidelines• Designated by Community Branch Operations Specialist as Operations Champion• Branch Banker Platform Mentor for new hires

Oversee the daily operations of the branch and ensure customer satisfaction, handling escalated customer service issues. Responsible for scheduling for all branch staff. Handle HR issues; interview and hire staff; and, conduct annual reviews.• Performed monthly and quarterly audits to ensure compliance with all federal regulations• Coached staffed of 5 to achieve quarterly goals in the areas of cross selling, sales, and customer retention• Increased branch productively and deposit base• Gained new customers through outbound calls (in-person and telephone) and partner referrals• Opened and serviced a wide variety of accounts for customers including consumer lending products

Developed and maintained customer relationships by providing exceptional customer service• Anticipated and met customers banking needs by providing information about the banks products and services• Proactively researched and handled customer service issues• Worked as a team member to meet branch goals as well as individual goals• Conducted telephone sales calls to prospect and / or profile existing customers • Maintained and ensure customer privacy in all matters• Supported branch management with operational duties and adjusted fluidly to changing priorities

• Open and service a wide variety of accounts for customers including consumer lending products.• Anticipate and meet customers banking needs• Conduct telephone calls to prospect and/or profile existing customers

Directly managed tellers and oversaw all teller activity within office. Worked directly with Financial Center Manager to ensure sales and service goals of the branch were met. Maintained excellent customer service relations and developed customer rapport. Managed Human Resource issues including corrective action and termination and interviewed candidates to fill open positions. Performed daily control of main vault.• Conducted audits and insured compliance with all state and federal regulations• Coordinated performance plans and coached tellers to achieve corporate and personal goals• Served as a backup to Financial Center Manger• Served as a mentor and trainer for new tellers

Performed teller duties and provided customer service. Responsible for daily control of main vault. Served as backup to the Teller Manager and as a mentor and trainer for new tellers

Ricboro, Pa

Horsham, Pa

Summer Program for College Students

Paralegal

Education