- Provide Tier 2+ support to 1000+ employees.- IT purchasing, procurement, and vendor relations.- First response support for leadership teams/EAs.- Developed and restructured the IT onboarding process for new hires.- Collaborate on cross-functional projects with IT infrastructure, infosec, IT business systems, and HR teams.

- Led the full production of AbleGamers’ “Quest to Game” featurettes, showcasing recent work done by the charity in the areas of research & development, capturing individual equipment grants issued to gamers with disabilities to the AbleGamers community & donors.- Liaison between AbleGamers and external PR agencies to manage full production cycle of videos, campaigns and product launches.- Wrote scripts, recorded Voiceover, secured assets and edited packages for publication on official channels.- Participated in the installation of AbleGamers “Expansion Packs,” a program where the charity would donate and install accessible gaming stations in hospitals.- Participated in community-focused events like PAX East and New York State’s “G.A.M.E. Day,” a Global Accessibility Awareness Day event done in conjunction with NY State Senator Roxanne J. Persaud.

- Regularly wrote previews, reviews and news pieces.- Worked on and hosted various podcasts, streams and video features.

-Sole videographer & technical producer responsible for producing & editing daily videos for publication on the company’s channel that reached 37M viewers and resulted in 200M minutes of watch time monthly-Led full production and served as Live Producer & co-host of the channel’s weekly hour-long live show, Gameranx Live, averaging 30k views per episode-Led technical support, resolving hardware, software and networking issues in-person, over chat and on the phone-Managed user access and role settings across all services used and ensured changes were in compliance-Helped run and train users on video conferencing solutions-Responsible for troubleshooting complex technical issues involving video gear, network infrastructure & computer systems (OS X & Windows)-Actively responsible for the state and working conditions of all hardware assets, software suites, and internal network infrastructure, while keeping a proper inventory-Responsible for full build of studios, from inception to equipment sourcing/install, to live studio production workflow-Ensured that internal office networking infrastructure was secure and in optimal condition-Authored knowledge base articles for internal use and distributed proper materials when the team went fully remote-Managed channel analytics to build and execute an ever-evolving, reactive content roadmap optimized for SEO performanceAdministrator and support for business applications (Dropbox, GSuite, Slack)-Led and oversaw all aspects of the production process, including writing, editing, encoding, publishing, application of graphics, titling, keying, and audio filters-Planned, supervised and executed remote, studio and on location video shoots-Wrote scripts for the channel’s topic videos, lists, Before You Buy review series, and short form social content made exclusively for Facebook-Ensured that all copy and scripts were concise, on-brand and consistent with the overall style, quality and voice of the brand