Thaysa Sarmento Email & Phone Number

Rio De Janeiro, Brasil

Arquiteta de Soluções e Negócios, atuando no mapeamento de necessidades, construção de backlog, desenho de soluções técnicas, demonstrações e defesa do escopo proposto desde o nível operacional ao C-Level.Atendendo RFP’s e POC’s de clientes dos mais variados segmentos de negócios, arquitetura do software para estimativa do valor do projeto e análise de viabilidade.Elaboração e personalização de propostas comerciais com o objetivo de atender a necessidade do cliente, com escopo, premissas e cláusulas transparentes.Habilidades em negociação comercial intermediando e ajustando o escopo de acordo com a estratégia de negócio e necessidade de cada cliente, atuando em conjunto com o time de cloud, transformação digital, ERP para vencer dificuldades técnicas e viabilização do negócio.

São Paulo, São Paulo, Brasil

Responsible for managing strategic partnerships with agencies and consultancies, with the following main activities: - Contribution to the planning of strategies, seeking portfolio growth and acquisition of brands and strategic partnerships in the sector, including identifying rising players - Conducting meetings , negotiation and closing of contracts, aiming to reach and exceed goals - Building and nurturing strong relationships in the main agencies and consultancies, aiming to leverage existing relationships to obtain meetings with key decision makers, boost engagement, solidify business and revenue - Conducting the onboarding process for new customers, being responsible for informing the strategies and strategic direction of the projects - Training and team coordination, aiming to increase the sales pipeline, maintaining customer satisfaction - Development of analyzes and reports, according to needs, observing bottlenecks and improving processes, reporting to management and contributing to the implementation of necessary changes - Main results: Growth of more than 3X in the portfolio of agencies and consultants, including increasing customer satisfaction.

São Paulo, Brasil

Professional responsible for the strategic planning of partnerships and execution, having as main activities: - Contribution of the area's strategic planning, developing strategies, goals and objectives to be achieved - Breakdown of strategic planning in promotional actions and campaigns, managing their validity, such as discounts, cashback, loyalty, among others - Development of strategic proposals aimed at high TPV and low cost for the company - Conducting prospecting seeking to reach major players in the market - Acting in closing strategic partnerships, analyzing customer counterproposals and sending contracts for signature - Implementation of improvements through the analysis of suggestions and feedback from surveys and interviews with customers - Monitoring the implementation of new projects together with the technology area, performing post-sales - Main results: Development of prospecting processes for major players and improvement of the sales pipeline

São Paulo E Região, Brasil

Responsible for the relationship with B2B clients in fintech, focusing on the segments of fashion, education, bookstores, cameba, household utensils, appliances and furniture, having as main activities: - Be an integration link between other teams (legal, marketing, financial and branding) in order to plan the calendar and strategies for prospecting for marketplace, e-commerce and physical stores, such as upsell, cross sell, speeches and commercial negotiations - Prospecting for customers, presentations of commercial proposals, negotiation and formalization; - Elaboration and verification of confidentiality terms - Sales funnel management and CRM Salesforce system feed - Analysis of results and key and performance indicators (KPI and NPS) using Excel and Power BI, observing the needs of the business and the CSAT, Churn, LTV indices, always seeking to solve problems and ensure customer satisfaction - Representation of the company in commercial events for prospecting customers - Carrying out follow-up for customers and management, presenting results and closures. Main results: - Closing of more than 100 clients in 2020 - Closing of contracts with Top Key Accounts clients of leading companies in the pet segment, bookstores, furniture, household items, among other segments

Rio De Janeiro, Brasil

Responsible for the relationship with B2B and B2C clients, in fintech, having as main activities: - Align sales strategies and methodologies with a focus on the client's reality, automating tasks to gain efficiency - Develop sales techniques through customized approaches (SPIN Selling ) and elaboration of commercial strategies related to Pricing - Prospect customers like Hunter seeking to make sales actively, with the presentation of commercial proposals, negotiation of fees and formalization of commercial proposals - Acting as a facilitator in Onboarding, accompanying the implementation of services and carrying out the post-sales (Farmer), seeking to strengthen the relationship with customers - Main results: Closing customers in the retail, food and Top Key accounts.

Perth, Australia

Certificate in General English, Foreign Languages, Literature and Linguistics, Study Area Improvement of the English Language and Preparation for the IELTS Certificate.

Rio De Janeiro, Rio De Janeiro, Brasil

Responsible for the startup's Customer Success area, providing administrative support and advising clients according to their demands, with the following main activities: - Creating advertising and marketing strategies, from planning, defining margins and turnover, to defining the campaign for promotion of sales of products and services in E-commerce. - Customer service through online communication channels, E-mail, Reclame Aqui, Facebook, Instagram and the brand's website (SAC), offering advice and guidance for the purchase of imported goods, exchanges and returns. - Performance analysis, metrics and indicators, observing satisfaction rates and outlining strategies for customer loyalty, in addition to observing merchandise turnover to strengthen relationships, search for new suppliers and planning promotional actions. - Daily relationship with Chinese suppliers in search of new products that fit the customer profile to be inserted in E-commerce. - Main results: Service of an average of 20 customers daily, always seeking to maintain satisfaction and customer loyalty in e-commerce.

Rio De Janeiro, Rio De Janeiro, Brasil

Atuação como suporte aos processos administrativos e relacionamento com clientes, com planejamento e execução de atividades de diversas áreas, fixando políticas de gestão de recursos administrativos, trocas e devoluções de mercadorias, prestando assessoria para os clientes que precisavam de ajuda em relação aos processos de trocas e devoluções.

Rio De Janeiro E Região, Brasil

Company dedicated to providing services to industries in the Oil & Gas, Chemical & Petrochemical and Energy segments. She held the position of intern in the commercial sector. Acting as support in prospecting for new customers, through the preparation of technical commercial proposals for bids, in addition to supporting administrative routines, issuing invoices, developing spreadsheets and monthly reports.

Master Of Business Administration - Mba, Master Em Inteligência E Gestão Do Varejo Omnichannel

Bacharelado Em Administração, Business Administration And Management, General