• Lead the Intelligent Automation Operations team within the GDC corporate marketing department, which has grown from an idea into a robust automation leader. The program now supports over 13 different Microsoft organizations, fostering a culture of innovation and dependability.• Constant never-ending collaboration with stakeholders to transform challenges into scalable, AI-driven solutions. This strategic approach has streamlined operations across 300 projects within the GDC, culminating in tens of thousands of hours saved and a significant enhancement in operational efficiency.• Led strategic initiatives that reinvested an estimated $6 million back into Microsoft by automating previously manual tasks in FY24 alone. This strategic success has elevated the AI and automation processes to new heights of effectiveness and efficiency.• Championed the integration of automation and AI across Microsoft's operational landscape, revolutionizing productivity and governance. This advocacy has empowered stakeholders with improved scalability, control, and job satisfaction, setting a new standard for excellence within the industry.

• Responsible to onboard new Microsoft products and teams into our Global Demand Center (GDC), overseeing the entire lifecycle from business case formulation to infrastructure deployment for flagship offerings such as Surface, Visio, Project, Microsoft Stores, HoloLens, and Education.• Orchestrated the GDC's pivotal FY20 Readiness & Migration project, a cross-organizational endeavor that reallocated Microsoft's global sales, marketing, and ABM investments. Notable achievements include the successful launch of 20 new Marketing Plays, 60 Scenarios, and dozens of ABM Sales Plays, culminating in a project completion three months ahead of schedule and the seamless migration of historical data from three distinct marketing systems.• Partnered with the Marketing Services Centers (MSC) and subsidiary marketers globally, culminating in the MSC's proficient handling of 19K service requests in FY19, thereby bolstering our global marketing campaigns, capabilities, and toolsets.• Reformed and standardized multiple marketing hand-off processes, achieving unprecedented efficiency through automation. This initiative encompassed the onboarding of new ideas, approval of new Solution Areas, Marketing Plays, Scenarios, content build ingestion & execution, and thorough quality assurance protocols.

• Program managed four Office 365 Marketing Plays, encompassing a comprehensive spectrum from commercial demand generation to sophisticated inside sales routing. Our team exemplified a data-centric, agile methodology, operating in cross-functional sprints dedicated to the iterative delivery of minimum viable product marketing, sales, and usage initiatives.• Championed the localization of marketing content across 37 languages and markets, culminating in a fiscal year 2017 triumph where one Marketing Play alone secured over 300K new known leads, converted more than 35K marketing automation qualified leads, and successfully transitioned over 15K paid subscriptions.

• Executed a worldwide marketing service deployment, reaching over 85 countries and handling 200,000+ requests annually.• Led comprehensive service upgrades across multiple marketing platforms, achieving a 4.7/5 customer satisfaction score.• Managed a global team to innovate and share knowledge, cutting service delivery times by an entire day for clients.

• Devised comprehensive global marketing strategies, fostering sustainability and scalability, leading to successful deployments across service centers and client nations.• Ensured operational excellence in global marketing centers, achieving standardization, scalability, and compliance with privacy regulations.

• Managed a global contingent labor managed service provider (MSP), achieving a 10% cost reduction on an initial $215M spend.• Partnered with State Street to craft vendor RFPs, overseeing the process from concept to selection, managing over $10M annual spend per RFP.• Streamlined vendor invoice workflows, cutting cycle times by two weeks, reducing errors by 50%, and saving $50,000 annually.

• Spearheaded full life cycle services for three major clients, encompassing sales, recruiting, and relationship management.• Implemented solutions addressing key metrics such as attrition and hiring processes, resulting in significant operational enhancements.• Achieved a yearly cost saving of approximately $22,800 through strategic operational improvements.

• Drove the sales cycle, from lead generation and cold calling to closing accounts, focusing on IT, Engineering, Life Sciences, and Finance sectors.• Consistently ranked in the top three for weekly sales in the northeast region, surpassing targets with 8-12 client meetings and 200+ calls.• Generated over $200K in new revenue and secured over 70 orders within the first year, showcasing exceptional market penetration.

• Transformed a team of entrepreneurial recruiters, boosting weekly revenue from $4,000 to over $20,000.• Established and led a high-performing Microsoft-focused recruiting team across Redmond, WA, and Bangalore, India, surpassing all targets in submittals, interviews, placements, and revenue while maintaining a dominant 70% market share.

• Directed full lifecycle recruitment processes for diverse retail roles within the Seattle area, negotiating competitive compensation packages.• Managed a portfolio of 10-16 job openings, promptly connecting hiring managers with qualified candidates, and consistently meeting key performance metrics for placements and market growth.

• Resolved employee inquiries on health and welfare plans, investment benefits, and related programs, delivering swift resolutions to over 100 daily customer queries through email, phone, and in-person interactions.• Successfully orchestrated the 2006 Open Enrollment, seamlessly managing benefit selections for over 45,000 U.S. employees.

• Led Tier I customer support and enhanced employee record management using SAP, contributing to improved operational workflows and data accuracy.