Tabatha Wallace Email & Phone Number

Austin, Texas, United States

Collaborates and serves as strategic partner to senior leaders and management on HR programmatic analysis, with the achievement of objectives and in resolution of complex HR-related issues providing direct operational oversight, advice, and analytical support within the assigned department.Serves as a subject matter expert providing guidance and monitoring compliance with applicable systems, policies, procedures, strategies, process workflows, and regulations; and monitors compliance with policies, regulations, laws, and program objectives.Serves, as necessary, as a liaison and advisor within the department and between the Human Resources Department (HRD) and other City departments, agencies, and other external organizations, groups, and representatives.Coordinates, collaborates, leads, and participates in HR initiatives and programs with other divisions in the department, cross-functional teams, and City HRD.Ensures implementation and administration of assigned projects, performs quality checks of program-related data and personnel, prepares and reviews reports to monitor and communicate performance results, and guides stakeholders.Partners with and supports senior leader(s) to implement enhancements, improve policies and procedures, and provide solutions and recommendations for practice and process improvements, operational efficiency, and service quality.Participates, as necessary, in the preparation and monitoring of budget and contracts/contractors and implementation of the departmental budget; and recommends and justifies capital expenditures.Investigate and respond to complaints from managers and employees, and make recommendations.Monitors program, departmental, Local, and national trends; identifies training needs and solutions; works cross-departmentally to create best practices; conducts research to support new policy and procedure development; and develops and implements standard operating practice, policy, and procedure, as necessary.

United States

Assists HR management in planning, designing, developing, implementing, and evaluating major HR programs.Serves as subject matter expert in providing advice and counsel to management and employee groups on a broad range of HR issues and with applicable regulations, programs, policies, and procedures.Implements HR programs, procedures, processes, and strategies.Recommends enhancements to improve policies, procedures, operational efficiency, and service quality; and monitors implementation of agreed upon actions until the problem has been resolved.Advises and influences management in making sound HR-related decisions.Identifies, analyzes, and recommends solutions for various HR problems using morale indicators and other personnel measurements, such as, but not limited to, surveys, turnover, and grievances; and presents recommendations for corrective action programs when needed.Provides training to managers and supervisors on HR topics and procedures.Researches, gathers, analyzes, and evaluates data and information; monitors program trends; reviews and performs quality checks of program-related data; and develops and maintains management reporting to support decision making and policy development.Monitors and maintains system data, files, records, and reporting; transmits program data files to vendors; develops, monitors, and implements information tracking systems.

Austin, Texas, United States

●Handles high volume recruitments & scheduling for multiple employment vacancies●Manages competing demands for assessments & interview scheduling through strong organizational & prioritization skills●Assists HR management in planning, designing, developing, implementing, & evaluating major HR programs●Serves as subject matter expert in providing advice to candidates & employees on a broad range of HR issues with applicable regulations, programs, policies, & procedures●Implements HR programs, procedures, & strategies involved in the hiring process●Recommends enhancements to improve policies, procedures, operational efficiency, & service quality; & monitors implementation of agreed upon actions until the problem has been resolved●Advises & influences management in making sound HR-related decisions while participating on goal teams to fill vacancies●Identifies, analyzes, & recommends solutions for various HR problems & presents recommendations for corrective action●Monitors & maintains system data, files, & records; develops, monitors, & implements information tracking systems●Provides administrative support in a Human Resources environment to HR Advisors, Coordinators, &Manager●Assists in implementing & administering HR programs●Creates marketing materials such as flyers for recruitment●Collaborates & participates on teams with other department staff●Develops & maintains knowledge & skills in using computerized tools, databases, & communication techniques (Microsoft 365 software)●Researches information as needed &compiles data using a computer, spreadsheets, databases, or presentation software (Microsoft 365 software)● Attends continuous leadership &development training for ER-related topics such as workplace harassment, implicit bias, cultural competence, conflict management, & personnel policies●Provides customer service & information to candidates regarding the assessment & recruitment process●Assists in solving HR problems &creating best practices

● Promotes the airport’s Ambassador Volunteer Program, Visitor Information Center Program, and Customer Service Program.● Plans, organizes, and develops standard operating procedures for the Ambassador Volunteer Program, Visitor Information Center Program, and Customer Service Program.● Resolves customer conflicts and provides options to ensure guest satisfaction.● Develops systems, processes and programs for use within the division to assist in efficient management of the Guest Services workflow.● Develops procedures and processes for implementation of the Aviation Department and Guest Services resource, policies, and strategies.● Collaborates and participates on teams with Guest Services and other department staff.● Develops and maintains knowledge and skills in the use of the computerized tools, databases, and communication techniques.● Coordinates, monitors, and evaluates programs’ effectiveness and implements improvement strategies.● Reviews, evaluates, and coordinates the work and activities of staff and volunteers.● Provides ongoing support and guidance for visitor center staff and volunteers.● Determines priorities and prepares work schedules to ensure adequate staff/volunteer coverage across scheduled hours of operation.● Attends job fairs and recruitment events. Recruits, interviews, and selects volunteers and employees. Conducts orientation session and in-service training for new volunteers and employees.● Hiring Supervisor for interview processes.● Develop interview questions based on the minimum and preferred qualifications of the position.● Selects panel members for interviews.● Selects top candidates from applicants interviewed and conducts reference checks.● Coordinates and collaborates with stakeholders in administering various Guest Services programs.● Represents the organization at professional associations meetings.● Provides supervisory leadership, work assignments, evaluation, training, and guidance to others.

Austin, Texas, United States

● Promotes the airport’s Ambassador Volunteer Program, Visitor Information Center Program, and Customer Service Program.● Plans, organizes, and develops standard operating practices, policies, and procedures for the Ambassador Volunteer Program, Visitor Information Center Program, and Customer Service Program.● Resolves customer conflicts and provides options to ensure guest satisfaction.● Ensures all customer complaints are assigned and processed within set deadlines.● Develops systems, processes and programs for use within the division to assist in efficient management of the Guest Services workflow.● Develops procedures and processes for implementation of the Aviation Department and Guest Services resource, policies, and strategies.● Provides advice and counsel to employees and volunteers.● Collaborates and participates on teams with Guest Services and other department staff.● Develops and maintains knowledge and skills in the use of the computerized tools, databases, and communication techniques.● Coordinates, implements, monitors, and evaluates programs’ effectiveness and implements improvement strategies.● Reviews, evaluates, and coordinates the work and activities of staff and volunteers.● Provides ongoing support and guidance for visitor center staff and volunteers.● Determines priorities and prepares work schedules to ensure adequate staff/volunteer coverage across scheduled hours of operation.● Attends job fairs and recruitment events. Recruits, interviews, and selects volunteers and employees. Conducts orientation session and in-service training for new volunteers and employees.● Investigates and responds to inquiries from the public, stakeholders, and departments.● Coordinates and collaborates with stakeholders in administering various Guest Services programs.● Represents the organization at professional associations meetings.

Austin, Texas, United States

● Prevents introduction of weapons, bombs, explosives, and other devices, by performing frequent patrolling of airport property and surrounding areas, conducting safety and security training, responding immediately to airport security breaches and alarm violations.● Inspects facilities and ensures safe operating conditions● Enforces federal, state, and local laws, regulations, and ordinances by issuing citations, warnings, notice of violations, and conducting inspections.● Monitors airport activities, inspects airport property and facilities and uses security tools, equipment, and processes to identify and deter potential threat elements.● Responds to medical, fire, hazardous materials, disturbances, security violations, aircraft alerts and crashes, burglaries, alarms, and other emergencies as necessary and implements emergency plans.● Investigates accident scenes to include, interviewing suspects and witnesses, following-up on accidents/incidents by contacting witnesses, gathering and sharing information.● Provides training and classroom instructions on a variety of subjects relating to airport operations and security. Writes technical reports.● Recommends improvements to supervisors and management.● Provides customer service to the general and traveling public, Austin-Bergstrom International Airport and City of Austin Employees, other governmental agencies by performing duties such as providing escort services.

Austin, Texas, United States

● Answer emergency and non-emergency phone calls, determine nature of request and take messages when necessary. Initiate, enter and update Emergency Notification System during emergency and non-emergency situations.● Initiate, enter and update calls for service for Police, Emergency Medical Service, Fire and Operations Security into Computer Aided Dispatch Computer System.● Provide customer service to Austin-Bergstrom International Airport and City of Austin Employees, other governmental agencies, tenants, and passengers by performing duties such as providing information using communication devices.● Operate and monitor fire alarm system for Austin-Bergstrom International Airport Terminal and external buildings. Prepare chronological data to assist Department of Aviation, Transportation Security Administration, Police, Fire and EMS with their reports. Monitor security/emergency equipment/systems and closed circuit television monitors; Report breaches of security to appropriate personnel.● Enter and dispatch work order service requests for all maintenance divisions at Austin Bergstrom International Airport.● Record data to appropriate forms/logs. Search for data on multi-application computer systems● Operate/monitor multi-channel radio, audio/video, multi-agency and multi-jurisdictional alpha paging systems.● Coordinate inter-departmental operations during emergencies; Coordinate internal and multi-agency joint response.● Coordinate the opening and closing of the airport (or portions of it) based upon airport conditions, safety factors and emergencies.● Coordinate Investigations with other law enforcement entities and Department of Aviation through CCTV management and Security System management.● Operate overhead paging throughout the terminal and external buildings.● Inspects facilities and ensures safe operating conditions via closed circuit television monitors.

Austin, Texas, United States

Lead Transportation Security OfficerTransportation Security AdministrationAustin Bergstrom-International Airport, Austin, TXSeptember 2012 - September 2013 - Full Time● Led a team of eight full-performance level Transportation Security Officers and as assigned, trainee and apprentice level officers. ● Identify, distribute and balance workloads among employees in accordance with workflow and skill level. ● Adjust the workload in order to accomplish priorities.● Provide customer service and assistance to the traveling public.● Resolve informal complaints of employees and refer others such as formal grievances and appeals to the supervisor or appropriate management official.● Provide input to supervisors and managers concerning a variety of human resources matters including, employee performance, promotions, reassignments and awards.● Assist management and Law Enforcement with inquiries for information or investigations that may be initiated against a regulated party.● Develop preliminary incident reports using Microsoft applications for Law Enforcement, supervisors, and management and participate in briefings concerning sensitive employee information.

Austin, Texas, United States

● Secure airports from terrorist attacks by communicating with members of my team using a two-way radio in order to respond and resolve security incidents. ● Use technology such as x-rays, body scanners, and explosive trace detection devices, to discover and stop transportation security threats. ● Screen all passengers by verifying the authenticity of their travel documents and gather intelligence, while educating and providing friendly customer service to travelers.

Austin, Texas, United States

● Receive and screen alarms from both national and international locations. Process various alarm events in a manner that strictly follows the department’s standard operating policies.● Ensure employees and responding parties are accurately informed of the situation in a timely manner and updated of any amplifying information. Coordinate critical response parties working with law enforcement, fire, medical, or other emergency services as needed.● Enter information into security monitoring and dispatch systems. Coordinate police, fire, ambulance, and other emergency requests, relaying instructions to closest and most suitable units available.● Enter, update, and retrieve information from a variety of computer systems.● Answer or forward non-emergency requests for assistance and process inbound calls in a manner that provides courteous and professional customer service.

Austin, Texas, United States

● Conduct unarmed interior and exterior foot and vehicle patrols. ● Operate a two-way radio to transmit and receive information to and from other security personnel.● Control access points and monitor CCTV alarm systems. ● Compose incident reports using various Microsoft applications.● Deter criminal activity.● Perform cargo inspections.● Provide customer service to the client.● Other duties as specified in post orders.

Austin, Texas, United States

● Provide customer service by greeting guests and make them feel comfortable.● Remain vigilant to ensure the safety and security of all guest while they are on restaurant property.● Learn menu items and be able to describe them appropriately to guests. ● Take beverage and food orders.● Deliver beverages and food in a timely manner. ● Check-in with guests to ensure that they are having a good customer experience.● Clear dirty dishes from table.● Refill beverages throughout the meal.● Deliver guest’s bill and thank them for dining at the restaurant.● Work with other servers and be a team player. ● Conduct nightly inspections to secure all exits are secure upon closing. ● Conduct security sweep of the parking lot upon closing.

Albuquerque, New Mexico, United States

● Welcome, register, and assign rooms and room keys or cards to the guests.● Remain vigilant as to not double book rooms to ensure the safety and security of the guest. ● Provide information about services available in the hotel and in the community.● Verify customers’ credit and establish how the customer will pay for the accommodation. ● Maintain and monitor security cameras, alarm systems and other electronic surveillance equipment.● Answer telephones and take messages.● Provide customer service and refer dissatisfied customers to a manager.

Austin, Texas, United States

● Provide customer service by greeting guests and make them feel comfortable.● Remain vigilant to ensure the safety and security of all guest while they are on restaurant property.● Learn menu items and be able to describe them appropriately to guests. ● Take beverage and food orders.● Deliver beverages and food in a timely manner. ● Check-in with guests to ensure that they are having a good customer experience.● Clear dirty dishes from table.● Refill beverages throughout the meal.● Deliver guest’s bill and thank them for dining at the restaurant.● Work with other servers and be a team player. ● Conduct nightly inspections to secure all exits are secure upon closing. ● Conduct security sweep of the parking lot upon closing.