• Manage the University campus network encompassing more than 25 buildings, 120 switches, and 500 wireless access points.• Install, configure, and manage Ruckus SmartZone wireless LAN Controller/Dataplane and Cloudpath Network Access Enrollment System.• Use Ekahau AI Pro and Sidekick to design and validate wireless networks.• Work with all functional areas of IT to solve problems and design solutions in projects that impact the wider University community.• Serve as a member of the Information Security Council where I help review policies & best practices and respond to security incidents.• Install/maintain server and network infrastructure in 2 data centers. This includes 20 physical servers, 10 VMware virtual hosts, and 180+ virtual servers.• Install, configure, and maintain Palo Alto Next-Generation firewalls for data center and Internet security.• Manage Active Directory and Azure Active Directory user and group management.• Implement Microsoft Endpoint Configuration Manager and Intune for device management.• Use Active Directory group policies and Intune configuration profiles to apply security best practices to all University managed devices.• Automate server security updates using Microsoft Endpoint Configuration Manager.• Use PowerShell to automate repeatable tasks and analyze/process data. Examples include ingesting AD/ADFS/AzureAD/syslogs/WiFI logs to an Elastic Stack, resizing ID photos, and maintaining AD user information and group memberships.

• Manage a University campus network encompassing more than 25 buildings, 120 switches, and 450 wireless access points.• Install/maintain server and network infrastructure in 2 data centers. This includes 20 physical servers,10 VMWare virtual hosts, and 180+ virtual servers.• Work with all functional areas of IT to solve problems and design solutions in projects that impact the wider University community.• Design and install wireless networks throughout campus using Ekahau Site Survey.• Use PowerShell to automate repeatable tasks and analyze/process data. Examples include ingesting Azure AD logs to an Elastic Stack, resizing ID photos, and maintaining AD groups based on Organizational Unit membership or object attributes.

• Managed a University campus network encompassing more than 25 buildings, 100 switches, and 300 wireless access points.• Installed/maintained server and network infrastructure in 2 data centers. This includes 20 physical servers,5 VMWare virtual hosts, and 100+ virtual servers.• Build a new syslog system using the Elastic Stack for network monitoring• Led a project to pick and install a next-gen firewall for the University's Internet connection.• Acted as technical lead on a project to migrate the University from a Nortel Meridian PBX phone system to Avaya IP Office. This involved replacing over 700 phones across three different sites.

• Deployed and supported 1000 desktop hardware and software, 150 printers, faxes, computer peripherals, PC and telephone moves, etc.• Used appropriate knowledge bases, or relevant research, to troubleshoot and resolve varioustechnical problems.• Documented all support activity in call tracking software, including troubleshooting and problem-solving activities. Tracked and monitored problems to ensure a timely resolution.• Participated in the planning and deployment of new and upgraded products.• Coordinated, directed, and supervised the activities of student associates on a day-to-day basis.• Receive goods ordered through the Help Desk and distribute them appropriately.• Maintained awareness of new technologies in equipment and software that will improve effectiveness across the campus.This position was part of a team responsible for providing PC and network support to students, faculty, and staff across campus. Responsibilities include identifying, researching, and resolving technical problems; responding to telephone calls, emails, and in-person requests for technical support; documenting, tracking, and monitoring issues to ensure timely resolution; and supervise/train student associates working at the Help Desk. The position reports to the Help Desk Supervisor.

• Provided Help Desk support to 3000+ students living on campus, focusing on malware removal, network connectivity, and NAC troubleshooting• Created and revised procedures to improve troubleshooting efficiency• Supervised 15+ student-employed technicians• Worked with the ResNet Coordinator to develop policies used by students and employees in computer labs and other networking locations in the ResNet network• Lead 2-3 training a year for ResNet technicians to share about new security threats, improving ResNet's diagnostics procedures, and how underlying network technologies work.• Lead 2-3 trainings a semester for faculty/staff/students to show how technology could be used to improve their University Experiences. Examples include learning to use Microsoft Office and Google Search.