I am leveraging my years of global experience in education, sales, technology, and leadership as I step into the role of Customer Success Manager. Throughout my career achieved 28% year-over-year retention through success plan implementations, increased instructor retention by 40% through successful data analysis and risk mitigation, and cultivated partnerships with local businesses, negotiating terms that benefited the school and boosted business revenue by 20%.I am a lifelong learner always eager to acquire new skills and tackle challenges. Over the past 5 years, I taught myself CAD and 3D printing, mastered the maintenance and repair of our family’s two cars, and became the primary cook in my household.I am pursuing a role in EdTech Customer Success to continue challenging myself and apply my extensive experience in technology and program development to make a positive impact on the educational community, both locally and globally.