Avelino Argao Iii Email & Phone Number

Parañaque, Ncr, Ph

- Facilitate the onboarding process by ensuring workers meet KYC (Know Your Customer) requirements for local work eligibility.- Handle calls to workers, following up on upcoming jobs, and verifying completion of job requirements prior to start dates.- Develop and implement forms and badges as company requirements, marketing them as essential tools for onboarding new workers and preparing them for specific roles or companies.- Manage worker accounts, validating certificates necessary for specific jobs or company regulations.- Skilled in managing worker profiles to ensure readiness for prompt onboarding and work commencement- Seasoned in Lead Generation with a proven track record of sourcing viable customer leads- Adept at vetting leads to ensure alignment with company criteria and resource requirements- Proficient in gathering company details and establishing connections with key company executives for future lead generation opportunities

Makati, National Capital Region, Philippines

Position: Subject Matter Expert (SME)Job Responsibilities:- Supervise daily operations by overseeing the queue and monitoring group chats on social media platforms.- Monitor the escalation group chat to ensure timely resolution of customer concerns and escalations.- Utilize Realtime Display to monitor queue status, ensuring team adherence to schedules, breaks, proper use of auxiliaries, and management of Average Handling Time (AHT).- Handle escalations from team members, providing support and guidance as needed.- Address escalations from other departments via Skype, catering to all requirements from various departments related to Customer Service.- Monitor GSUITE and promptly respond to internal emails requiring assistance from our department.- Prepare daily Shift Reports summarizing resolved issues from GSUITE, documenting endorsements for the next Shift Officer's review, and noting challenges encountered during the shift.Tools Utilized:- GSUITE (including GSheet, GDrive, Google Docs, Calendar)- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)- CRM (Customer Relationship Management system)- JIRA (Project management and issue tracking software)- Skype

Makati, National Capital Region, Philippines

Position: Appointed Quality AnalystJob Responsibilities:- Conduct one-on-one coaching sessions to identify and address agents' areas of opportunity effectively.- Evaluate and analyze calls and chat transcripts of various agents to identify areas for improvement, thoroughly dissecting each interaction and providing constructive feedback to agents.- Compile audit findings into comprehensive reports using Excel, ensuring accuracy and clarity in monthly reports.

Job Description: Customer Support Specialist- Provide comprehensive assistance to customers via chats, calls, and emails regarding deposits, withdrawals, and account inquiries on the platform.- Resolve technical issues promptly and effectively encountered by customers while navigating the website.- Conduct thorough assessments and provide information on bonuses, perks, and promotions available to customers.- Deliver personalized support and VIP treatment to high-value customers, ensuring their needs are met promptly and professionally.- Educate customers on the intricacies of wagering, as well as the rules and regulations governing various games offered on the platform.

Pasay, National Capital Region, Philippines

Job Description: Customer Service Representative - Telecom Account (US)- Assist customers with general inquiries related to their telecom services and products.- Provide detailed knowledge about current promotions, ensuring customers are informed about available offers.- Troubleshoot technical issues related to devices and network connectivity, offering effective solutions.- Educate customers about different service plans available, helping them choose the best option for their needs.- Offer retention services to prevent churn by addressing customer concerns and providing appropriate solutions.- Upsell additional products and services to existing customers based on their usage and needs.

Cavite, Calabarzon, Philippines

Job Description: Customer Service Representative - Telecom Account (US)- Provide dedicated support to postpaid account holders, addressing their inquiries and concerns promptly and professionally.- Educate customers about current promotions and offers specific to postpaid plans, ensuring they have comprehensive knowledge of available benefits.- Troubleshoot and resolve technical issues related to devices, network connectivity, and account services.- Assist sales executives and store dealers with daily transactions, ensuring smooth account activations and additional line setups on the spot.- Conduct credit checks over the phone for potential customers, determining their eligibility for various account options based on their credit scores.- Offer personalized retention strategies to retain postpaid customers and prevent churn.- Upsell additional services and products to enhance customer satisfaction and meet sales targets effectively.

Silang, Calabarzon, Philippines

Job Description: Korean Tutor for English Language Skills- Teach Korean students proper English skills through online sessions using company-provided software.- Work part-time, dedicating 4 hours daily to conducting lessons and assisting students.- Adapt teaching methods to accommodate various age groups, including young learners, teenagers, and adults.- Focus on improving students' speaking, listening, reading, and writing abilities in English.- Provide personalized guidance and feedback to enhance students' language proficiency.

Las Piñas, National Capital Region, Philippines

Job Description: Korean Tutor for English Language Skills- Conduct face-to-face tutoring sessions with Korean students to improve their English language proficiency.- Tailor teaching methods to meet the needs of diverse students, including young learners, teenagers, and adults.- Focus on enhancing students' speaking, listening, reading, and writing skills in English.- Offer individualized guidance and feedback to help students achieve their language learning goals.

Bachelor'S Degree, Business Administration And Management, General

Bachelor'S Degree, Architecture

Bachelor'S Degree, Business Administration And Management, General