James G. Email and Phone Number
Aspiring cybersecurity professional with a dynamic background in technical support, customer service, and team leadership. Proven track record of delivering exceptional results in project management, inquiry resolution, and operational efficiency. Currently pursuing Google Cybersecurity Analyst certification to enhance expertise in cybersecurity. Willing to start in any position to gain hands-on experience and provide value as a dedicated asset to the team.
Teleperformance
View- Website:
- teleperformance.com
- Employees:
- 99624
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Technical Support SpecialistTeleperformance Oct 2024 - PresentCalgary, Alberta, CanadaProvide technical support for customers, troubleshooting and resolving software, hardware, and networking issues.Assist customers with account-related inquiries, ensuring issues are resolved efficiently and within SLA targets.Utilize ticketing systems to track and manage support requests, maintaining high customer satisfaction.Collaborate with team members to continuously improve troubleshooting processes, reducing resolution times by 20%.Educate customers on system updates, enhancing their user experience and minimizing recurring issues.
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Technical Services SpecialistMoxiworks Mar 2022 - Nov 2023Seattle, Washington, United States -
Technical Support SpecialistMajorel Philippines Sep 2021 - Mar 2022Angeles, Central Luzon, PhilippinesAssessed and resolved 800+ customer issues, maintaining a 90% first-contact resolution rate.Conducted troubleshooting for software and hardware concerns, enhancing efficiency by 25%.Contributed to the development of new troubleshooting protocols, reducing escalations by 15%. -
Lead Customer Service RepresentativeAlorica Aug 2020 - Aug 2021Philexcel Business Park, Clark, PampangaHandled 200+ calls weekly, maintaining high customer satisfaction ratings.Mentored and trained 15 new hires, increasing their productivity by 20%.Implemented customer service improvement initiatives, reducing call wait times by 30%. -
Student InternAustralian Fine Foods Jun 2019 - Sep 2019Conducted research for 50+ articles, ensuring content accuracy and integrity.Created engaging social media content, increasing follower engagement by 30%.Assisted in organizing promotional events, enhancing brand visibility in the local market. -
Corporate AmbassadorAnytime Fitness May 2018 - Jul 2018Angeles CityIncreased brand awareness and sales by promoting the company’s products and services in-store to implementing marketing campaigns
Frequently Asked Questions about James G.
What company does James G. work for?
James G. works for Teleperformance
What is James G.'s role at the current company?
James G.'s current role is Tech & content creator shaping a future of growth, freedom, and financial independence. Focused on making a lasting impact by diversifying skills and seizing opportunities in tech, content, and beyond to build wealth..
Who are James G.'s colleagues?
James G.'s colleagues are Gillian Mallika Alforque, Ameerah Al Ghalib Al Sharif, Hans Balallo, Bukola Ojo, Natália Rodrigues, Ivette Amelotti, Thiago Silva.
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James G. Fraser, BDes
Dynamic Marketing Communications Leader | Expert In Digital Strategy, Media Relations & Creative Direction | Driving Engagement & Growth For Top Brands In North AmericaBanff, Ab
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