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James G. is listed as Tech & content creator shaping a future of growth, freedom, and financial independence. Focused on making a lasting impact by diversifying skills and seizing opportunities in tech, content, and beyond to build wealth. at Teleperformance, a company with 99624 employees, based in Calgary, Alberta, Canada. AeroLeads shows a matched LinkedIn profile for James G..
James G. previously worked as Technical Support Specialist at Teleperformance and Technical Services Specialist at Moxiworks.
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Aspiring cybersecurity professional with a dynamic background in technical support, customer service, and team leadership. Proven track record of delivering exceptional results in project management, inquiry resolution, and operational efficiency. Currently pursuing Google Cybersecurity Analyst certification to enhance expertise in cybersecurity. Willing to start in any position to gain hands-on experience and provide value as a dedicated asset to the team.
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Calgary, Alberta, Canada
Provide technical support for customers, troubleshooting and resolving software, hardware, and networking issues.Assist customers with account-related inquiries, ensuring issues are resolved efficiently and within SLA targets.Utilize ticketing systems to track and manage support requests, maintaining high customer satisfaction.Collaborate with team members.
Angeles, Central Luzon, Philippines
Assessed and resolved 800+ customer issues, maintaining a 90% first-contact resolution rate.Conducted troubleshooting for software and hardware concerns, enhancing efficiency by 25%.Contributed to the development of new troubleshooting protocols, reducing escalations by 15%.
Philexcel Business Park, Clark, Pampanga
Handled 200+ calls weekly, maintaining high customer satisfaction ratings.Mentored and trained 15 new hires, increasing their productivity by 20%.Implemented customer service improvement initiatives, reducing call wait times by 30%.
Conducted research for 50+ articles, ensuring content accuracy and integrity.Created engaging social media content, increasing follower engagement by 30%.Assisted in organizing promotional events, enhancing brand visibility in the local market.
Angeles City
Increased brand awareness and sales by promoting the company’s products and services in-store to implementing marketing campaigns
Other employees you can reach at teleperformance.com. View company contacts for 99624 employees →
Christian Lundberg
Colleague at TeleperformanceKhaniá, Crete, Greece, Greece
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Franxi Medrano
Colleague at TeleperformanceGreater Sevilla Metropolitan Area, Spain
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Zi Luo Wong
Colleague at TeleperformanceSungai Buloh, Selangor, Malaysia, Malaysia
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Mohammedhasan Naffas
Colleague at TeleperformanceDrammen, Viken, Norway, Norway
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Leonel Caro
Colleague at TeleperformanceMexico, Mexico
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Kevin Alvarenga
Colleague at TeleperformanceAlexandria, Virginia, United States, United States
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Harikrishna Pallam
Colleague at TeleperformanceNellore, Andhra Pradesh, India, India
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Swechcha Sharma
Colleague at TeleperformanceAgra, Uttar Pradesh, India, India
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Itrack Apps
Colleague at TeleperformanceTanandava, Androy, Madagascar, Madagascar
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Mona Singh
Colleague at TeleperformanceFaridabad, Haryana, India, India
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Quick answers generated from the profile data available on this page.
James G. works for Teleperformance.
James G. is listed as Tech & content creator shaping a future of growth, freedom, and financial independence. Focused on making a lasting impact by diversifying skills and seizing opportunities in tech, content, and beyond to build wealth. at Teleperformance.
James G. is based in Calgary, Alberta, Canada while working with Teleperformance.
James G. has worked for Teleperformance, Moxiworks, Majorel Philippines, Alorica, and Australian Fine Foods.
James G.'s colleagues at Teleperformance include Christian Lundberg, Franxi Medrano, Zi Luo Wong, Mohammedhasan Naffas, and Leonel Caro.
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