James G. Email & Phone Number

Calgary, Alberta, Canada

Provide technical support for customers, troubleshooting and resolving software, hardware, and networking issues.Assist customers with account-related inquiries, ensuring issues are resolved efficiently and within SLA targets.Utilize ticketing systems to track and manage support requests, maintaining high customer satisfaction.Collaborate with team members to continuously improve troubleshooting processes, reducing resolution times by 20%.Educate customers on system updates, enhancing their user experience and minimizing recurring issues.

Seattle, Washington, United States

Angeles, Central Luzon, Philippines

Assessed and resolved 800+ customer issues, maintaining a 90% first-contact resolution rate.Conducted troubleshooting for software and hardware concerns, enhancing efficiency by 25%.Contributed to the development of new troubleshooting protocols, reducing escalations by 15%.

Philexcel Business Park, Clark, Pampanga

Handled 200+ calls weekly, maintaining high customer satisfaction ratings.Mentored and trained 15 new hires, increasing their productivity by 20%.Implemented customer service improvement initiatives, reducing call wait times by 30%.

Conducted research for 50+ articles, ensuring content accuracy and integrity.Created engaging social media content, increasing follower engagement by 30%.Assisted in organizing promotional events, enhancing brand visibility in the local market.

Angeles City

Increased brand awareness and sales by promoting the company’s products and services in-store to implementing marketing campaigns