Thea Ebert Email & Phone Number

Fitzroy, Victoria, Australia

Melbourne, Victoria, Australia

• Enhanced client satisfaction by providing professional reception and administration services, and consistently exceeding KPIs for efficiency and quality of customer service.
• Demonstrated strong communication skills by effectively corresponding with clients to address inquiries and requests, resulting in improved client retention.
• Mentored and trained junior staff, fostering their professional growth, and contributing to the development of a highly competent… Show more
• Mentored and trained junior staff, fostering their professional growth, and contributing to the development of a highly competent team.
• Maintained efficient database management systems, resulting in streamlined operations and improved data accuracy.
• Assisted in the administration of the accounts payable department, ensuring timely and accurate processing of invoices. Show less

Melbourne, Victoria, Australia

• Co-ordinated a staff of 20 employees across baking production, sales and wholesale distribution (including rostering, recruitment, training and performance management)
• Implemented systems to improve staff training and communication through record-keeping, documentation and process development, resulting in greater productivity and fewer errors.
• Established a 'just in time' stock management system, resulting in optimized inventory levels and reduced… Show more
• Established a 'just in time' stock management system, resulting in optimized inventory levels and reduced wastage.
• Strengthened relationships with suppliers, wholesale clients, and retail customers, contributing to increased sales and customer satisfaction.
• Collaborated closely with the bookkeeper to ensure accurate payroll processing and financial reconciliations, maintaining financial integrity.

Melbourne, Victoria, Australia

• Implemented effective supervision and task delegation strategies, resulting in improved staff productivity and customer service.
• Played a pivotal role in staff recruitment, training, and retention, contributing to a cohesive and high-performing team.
• Successfully managed customer complaints, staff grievances, and internal disputes, resolving issues promptly and maintaining a positive work environment.
• Initiated technological upgrades including a new POS system and… Show more
• Initiated technological upgrades including a new POS system and online shopping platform, enhancing operational efficiency and customer experience.
• Collaborated with business owners to implement improvements in-store appearance, product range, and staff policies, leading to increased competitiveness and profitability. Show less

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Arts - Ba, Sociology And Behavioural Studies