Lead the the formation of the Adams County Information Technology and innovation department's new Project Services Office/PMO.

I provided individualized watering care to approximately 50 varieties of annual plants and vegetables, collaborating with colleagues to ensure all daily duties were completed.

I led the solution design and project management of a financial forecasting module for a global retail client as part of an engagement to implement a multi-module supply-chain planning software solution.Utilizing Change Management best practices, I engaged with system users to increase user adoption of the new software and related business processes.I drove the program-wide transition from the initial project implementation phase to an ongoing product management strategy, creating processes and driving the adoption of tools to allow better collaboration between the client and the vendor.

I began as Project Manager for cross-functional software delivery teams responsible for implementing multiple, high-priority projects simultaneously.I then worked as an internal Project Management Consultant for Operations Management efforts, utilizing Agile to optimize business project management. Lastly, acting as Program Manager, I led the agile transformation for the Security Department including introducing and implementing the Scrum methodology that scaled across all teams in the department.

Initiate and maintain customer relationships, provide stellar customer service, ensure customers have all the appropriate tools for all their banking needs, meet all company wide sales and customer service numbers.

Consult with and advise students on degree programs via multiple forms of delivery including in person, email, and over the phoneBuild rapport and relationships with prospective clientsCommunicate and follow up about deadlines for application, receipt of transcripts, and other entrance requirementsLead trainings on proper database record-keepingRetention rate of 86% Fall 2011

Work with and advise an diverse population of students and advise them on academic programs and career pathsReceive inbound and place outbound calls with the intention of building rapport with prospective students and scheduling an initial interviewEstablish a recruiting presence at local businesses

Maximize transaction revenue by utilizing up-sell and cross-sell techniquesMaintain highest quality of customer service in extremely fast-paced and competitive environmentLead presentations to potential clients to build upon existing business and capture new businessCoordinate teams to accomplish day-to-day operational tasks