Thea Carolina Email & Phone Number

Central Jakarta, Jakarta, Indonesia

- Handling customer's inquiries, requests, or problems through email, or live chat, and confirm their issues are resolved nicely.- Support the customer regarding their flight issues such as reschedule flight date, refund ticket, correction name, etc.- Provide accurate and clear information- Operate Amadeus Altea, B2B and B2C to solve customer issues with the help of flight tools on Salesforce Service Console

Central Jakarta, Jakarta, Indonesia

• Managed refund requests for Southeast Asian airlines, achieving 99.8% processing accuracy.• Utilized GDS and Non GDS systems like Amadeus Altea and B2B to process over 60 cases daily.• Assisted passengers with refund submissions via Call Airline and Email for ATI Business Group.

Central Jakarta, Jakarta, Indonesia

- Issue and Reissue ticket.- Escalating critical issues to the appropriate department for faster resolution.

Indonesia

Palembang, South Sumatra, Indonesia

-Monitored relevant media and organizations; updated the information to the public through the government website-Drafted and edited 3 emails pitches, 3 inventory spreadsheets, and approximately 40 press clippings-Responsible for managing day to day departmental assit tasks