Thea Cook Email & Phone Number

Kansas City Metropolitan Area

Kansas City, Missouri

In 2020, I was promoted to a senior leadership role at this provider of professional services for insurance regulators. I drove end-to-end project management, including RFPs, RFQs, contract negotiations, and project execution. Key Contributions:- Collaborated with executive leadership team to grow consulting services business and attain unified teamwork efforts among company’s division directors. - Succeeded in generating increase in client engagement across multiple business areas by developing and executing step-by-step action plans to achieve strategic goals. - Analyzed and provided quarterly analysis of specific sectors and territories to advance business growth; maximized opportunities to deliver more services. - Conducted marketing efforts, including managing website, coordinating email blasts, and networking both in person and through social media platforms.

Kansas City, Missouri Area

During this time frame, I recommended, implemented, delivered, and provided project management oversight for 9 divisions. Key Contributions:- Served as primary liaison with Centers for Consumer Information and Insurance Oversight (CCIIO), and managed projects related to Affordable Care Act (ACA) Form examinations.- Developed and delivered training to CCIIO on Systems for Electronic Rate and Form Filing (SERFF), and improved turnaround times to insurers to meet strict Health Insurance Marketplace deadlines. - Redesigned RFPs, RFQs, bidding, and submission processes, which resulted in comprehensive responses that exceeded prospective client requirements. - Conducted post-mortem calls with government agencies to drive future improvements, shared feedback with applicable team members, and solidified client relationships to maximize business opportunities. - Assisted in human resources functions, including recruiting, training, coaching, communicating job expectations, and evaluating job performance.

Kansas City, Missouri Area

During my 11-year tenure, I advanced up through a series of roles with this non-profit organization that supports insurance regulators with the goal of protecting both consumers and the insurance market. In my final management role with the organization, I supervised, mentored, trained, and evaluated 3 Implementation Specialists, 2 Marketing Specialists, and 1 Billing Coordinator. Key Contributions:- Worked cooperatively with state regulators & government agencies including Department of Health & Human Services to implement streamlined business requirements for individual states.- Developed and executed annual marketing plans for 2 speed-to-market initiatives, SERFF and Online Premium Tax for Insurance (OPTins). - Implemented market reforms for ACA on statewide basis, and implemented requirements and processes that affected statewide uniformity, and streamlined procedures despite differences in state laws.- Developed implementation plans, workarounds, and solutions, and ensured delivery of exemplary customer service. - Played integral leadership role in developing training for all states and industry users on software systems.