Aditya Mohan

Aditya Mohan Email and Phone Number

Strategy | Digital Transformation | Customer Servicing | Telecom | Banking | Customer Experience | Ex-EY | Ex-DBS Bank | Ex-Kotak811 @ Tata Tele Business Services
bombay, maharashtra, india
Aditya Mohan's Location
Mumbai, Maharashtra, India, India
Aditya Mohan's Contact Details

Aditya Mohan personal email

n/a
About Aditya Mohan

At Tata Tele Business Services, excellence in strategy development and execution marks my professional journey, where setting clear objectives and implementing precise tactics are the keystones of my role. With over eight years of experience in customer experience and service initiatives, my drive is toward creating impactful customer engagements and leading change management with a focus on stakeholder alignment.Previously, as an Associate Vice President at Kotak811, my mission was to enhance user satisfaction through meticulous service improvements and customer experience management. The skills honed there, along with my dedication to stakeholder engagement, now fuel my current strategic endeavors, always aiming for transformative outcomes in the telecom sector.

Aditya Mohan's Current Company Details
Tata Tele Business Services

Tata Tele Business Services

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Strategy | Digital Transformation | Customer Servicing | Telecom | Banking | Customer Experience | Ex-EY | Ex-DBS Bank | Ex-Kotak811
bombay, maharashtra, india
Employees:
2054
Aditya Mohan Work Experience Details
  • Tata Tele Business Services
    Lead - Strategy (Service)
    Tata Tele Business Services Mar 2024 - Present
    Navi Mumbai, Maharashtra, India
    Developing a strategic plan, setting objectives, crafting tactics to achieve those objectives, implementing, and executing the tactics, and evaluating and measuring performance.
  • Kotak811
    Associate Vice President - Cx & Service Initiatives
    Kotak811 Oct 2022 - Mar 2024
    Mumbai, Maharashtra, India
  • Ey
    Business Consultant
    Ey Sep 2021 - Oct 2022
    Gurugram, Haryana, India
  • Dbs Bank
    Associate - Customer Journeys
    Dbs Bank Jul 2021 - Sep 2021
    Mumbai, Maharashtra, India
    Work closely with businesses to create new value propositions and review existing propositions for improvement opportunitiesby creating a plan, implementing and testing the effectiveness across several measures including communication to the end customer
  • Dbs Bank
    Customer Journey Manager
    Dbs Bank Dec 2019 - Jun 2021
    Mumbai
    Work closely with businesses to create new value propositions and review existing propositions for improvement opportunitiesby creating a plan, implementing and testing the effectiveness across several measures including communication to the end customer
  • Yes Bank
    Senior Manager - Service Excellence
    Yes Bank Dec 2018 - Dec 2019
    Mumbai, Maharashtra, India
    Process Improvement, Project Implementation and Control, Customer Service Quality
  • Kotak Mahindra Bank
    Manager - Business Process Re-Engineering
    Kotak Mahindra Bank Apr 2018 - Dec 2018
    Mumbai, Maharashtra, India
    Process Improvements, Change Management, Service Quality Projects, Customer Attrition Control
  • Kotak Mahindra Bank
    Deputy Manager - Business Process Re-Engineering
    Kotak Mahindra Bank Nov 2016 - Mar 2018
    Mumbai, Maharashtra, India
    Process Improvement, Project Implementation and Control, Customer Service Quality
  • Kotak Mahindra Bank
    Relationship Officer
    Kotak Mahindra Bank Oct 2015 - Nov 2016
    Chennai, Tamil Nadu, India
    Relationship Management - Branch BankingBranch business analysis and business developmentCustomer Service Delivery
  • Kotak Mahindra Bank
    Customer Care Manager
    Kotak Mahindra Bank Dec 2014 - Sep 2015
    Chennai, Tamil Nadu, India
    ING Vysya Bank - Anna Nagar Chennai BranchCustomer ServicingRetail Liability Operations - Branch BankingBranch business analysis and business developmentBranch services maintenance
  • Kotak Mahindra Bank
    Management Trainee
    Kotak Mahindra Bank Dec 2013 - Dec 2014
    Bengaluru, Karnataka, India
    ING Vysya Bank - Selected from All India Level Entrance Examination and Selection ProcessBatch I of ING Young Bankers Program (IYBP)Post Graduate Diploma in Banking Operations and Finance from Manipal University

Aditya Mohan Skills

Leadership Team Building Organizational Reengineering Powerpoint Social Media Banking Public Speaking Data Science Microsoft Powerpoint Photoshop Business Development Business Analysis English Negotiation Agile Methodologies Team Management Team Leadership Finance Customer Service Management Advertising Customer Relationship Management Strategic Planning Net Promoter Score Microsoft Office Microsoft Word Microsoft Excel Marketing Big Data Design Thinking Training Time Management Customer Service Customer Journey Mapping Financial Analysis Strategic Partner Relationship Management Business Process Improvement Customer Journeys Business Strategy Teamwork Management Project Management Lean Six Sigma Research Intellectual Property Retail Banking Straight Through Processing Continuous Improvement Kyc Search Engine Optimization Customer Advocacy

Aditya Mohan Education Details

Frequently Asked Questions about Aditya Mohan

What company does Aditya Mohan work for?

Aditya Mohan works for Tata Tele Business Services

What is Aditya Mohan's role at the current company?

Aditya Mohan's current role is Strategy | Digital Transformation | Customer Servicing | Telecom | Banking | Customer Experience | Ex-EY | Ex-DBS Bank | Ex-Kotak811.

What is Aditya Mohan's email address?

Aditya Mohan's email address is ad****@****tak.com

What schools did Aditya Mohan attend?

Aditya Mohan attended Manipal Academy Of Higher Education, Loyola College, Rajalakshmi Engineering College, Manipal Academy Of Higher Education, Kpmg.

What are some of Aditya Mohan's interests?

Aditya Mohan has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Disaster And Humanitarian Relief, Human Rights, Arts And Culture.

What skills is Aditya Mohan known for?

Aditya Mohan has skills like Leadership, Team Building, Organizational Reengineering, Powerpoint, Social Media, Banking, Public Speaking, Data Science, Microsoft Powerpoint, Photoshop, Business Development, Business Analysis.

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