Amaka O. Email & Phone Number

Canada

Calgary, Ab, Ca

Sherwood Park, Alberta, Canada

Managed a database of over 800 employees coordinating their logistics to and from site on their rotations with 100% accuracyManaged internal and external stakeholders to align travel plans with business objectivesEnsured all invoices were properly entered in TRAMS back office with zero errors.

Created unique travel experience for 120 clients yearly to destinations around the world based on budgets and desired experienceManaged multiple stakeholders simultaneously including airlines, hotel, clients and destination management companiesGrew client numbers from 400 to over 2000 clients over a 3 year periodImproved product offerings by creating customer surveys achieving a 90%client satisfaction rateImproved customer response timed and resolved 98% of travel issues within 2 hours.Designed and implemented processes to maintain a high FCR rate, of 80%

Lagos, Nigeria

Developed and implemented a new travel booking system, reducing booking time by 30% and boosting efficiency by 25%Negotiated better rates with vendors, achieving an average of 20% cost savings and $40,000 annual savings Designed and marketed personalised plans and received 95% positive feedback Managed 100+ trips/month and coordinated travel for 20+ corporate events without quality loss.

Lagos State, Nigeria

Facilitated the meeting that got my team a meeting with the regional head of a major Nigerian bank which led the company to sign on over 500 high earning clients to the organisation generating over $300,000 in revenue and growingTeam lead on major presentations to staff of banks, manufacturing companies leading a conversion rate of 35% yoyHandled all client enquiries and complaints and maintained an FCR rate of 75%