Andrew Wilson Email & Phone Number

San Francisco, Ca, Us

San Francisco, California

50 Beale St. San Francisco, Ca

Health Care Quality and Affordability

San Francisco Bay Area

I am a natural leader who can get things done. And I’m a highly skilled, versatile and take-charge Executive Assistant. I’m also a diplomat that brings my sense of humor to work.• Provide calendar and scheduling coordination, ensuring the most effective use of the CEO’s attention and focus. Choreographs complex projects/processes/events and ensure that all facets of travel are flawless. Adept at anticipating and handling every mood and preference and manage to make even the tiniest inconvenience disappear. Proactively monitor assigned executive’s schedules to identify conflicts and reach out for input / resolution before time or priority conflicts occur. • Manage the content of information flowing into and out of the CEO’s office, schedule of the CEO, correspondence and presentations for the CEO, and other executive support, as needed. Naturally personable, reliable and the epitome of diplomacy and professionalism. Take an active interest in the success of the company and act as an "extra set of hands" to the CEO. • Detailed planning of logistics for travel and events of various sizes ranging from individual travel up to support and execution of company-sponsored events. Provide the necessary analysis and attention to detail to ensure that all aspects of the travel or event are properly coordinated, pre-arranged and verified in advance.• Frequently flexible to be on-call outside business hours.• Collect and compile a daily production report from all departments summarized for CEO.• Trustworthy in handling confidential information.• Provide a liaison between the CEO and customers, management personnel, their assistants and associates. • Assist with event and party planning for business and personal, dinners and social gatherings.• Function independently and execute a variety of routine and complex administrative duties in support of the day-to-day operations of the CEO.

HORNBLOWER CRUISES AND EVENTS –San Francisco, CASupervisor, April 2010 to January 2012• Supervisor for extremely busy call center that supported 3 separate companies (Hornblower, Statue Cruises, Alcatraz Cruises).• Supported, trained and mentored up to 55 employees. Administered disciplinary actions with employees when needed. • Responsible for department’s Quality Assurance call monitoring program.• Ran hourly reports on the status of our call effectiveness. • Answered escalated calls from guests who had questions or concerns. Took calls for all product lines during times of high volume.

San Francisco Symphony

Responsible for all aspects of Symphony’s telemarketing campaign. Managed call room with 17 employees. Trained callers on SD&A computer applications. Answered questions and concerns from patrons, employees and symphony staff. Trouble shot problems with computer system. Recruited new employees. Responsible for screening resumes, background checks and all HR forms and filings, including new hire paperwork and all terminations. Responsible for on boarding new employees with Symphony systems. Performed all payroll duties weekly.

San Francisco Opera

Trained callers for fundraising/marketing and on DCM computer applications. Answered questions and concerns from patrons, employees and Opera staff. Trouble shot problems with computer system. Managed call room with 30 employees. Performed all new hire orientation and HR paperwork. Worked closely with all Opera departments to ensure that patrons would have exceptional experiences.

San Francisco Bay Area

Reported to Regional Director. Coordinated software classes for large software company. Duties included enrolling students in classes and preparing materials for students' use. Maintained SAS course library and inventory and was responsible for receiving book shipments and monitoring office supplies. Additionally I answered questions about courses by phone. Arranged food service and catering for students. Configured and maintained two computer labs with 30 computers each. Responsible for finding suitable hotels for students as well as for SAS employees, and negotiated contracts. Worked closely with peers at corporate headquarters. In addition to coordinator responsibilities, had inside sales role driving training sales through selling training bundles. Maintained training coordinator budget. Presented daily presentations to classes of thirty students. Coordinated with office manager in planning company Holiday party.