Worked in a world-class observability group, primarily leading the UX/UI work of key projects.Highlighted Work:• Led the creation of our our internal Application Performance Monitoring (APM) tool.• Built a trace search tool that was more capable than other vendor solutions. Later added support for generating TraceQL queries.• Built a trace analytics tool allowing for aggregate queries against tracing data.• Helped support major vendor migrations.• Conducted internal product research, working with developers and engineering leaders to understand needs and promote adoption.Key Technologies:React, TypeScript/JavaScript, Golang, Ruby, GraphQL, MySQL, Docker, Kubernetes, Google Cloud Platform (GCP), Google BigQuery, Grafana, Prometheus, OpenTelemetry

Led the Digital Care engineering teams responsible for the transformation of GoDaddy's digital support experiences. This included the help center website, messaging experience, and conversational AI capabilities.Areas of focus:• Advancement of AI Chatbot Capabilities: Leveraged natural language processing (NLP) and advanced machine learning models to enhance conversational intelligence, delivering more intuitive and user-friendly experiences.• Help Center Modernization and Internationalization: Led a strategic replatforming initiative to create a robust, user-centric help center, focusing on broadening global accessibility.• Team Reorganization and Ownership Scope: Optimized team structures and defined clear ownership areas to improve productivity and streamline workflows.• Rigorous Engineering Practices: Implemented stringent quality standards and observability measures, enhancing our engineering processes and outputs.Key Technologies:Docker, Kubernetes, AWS, React, Next.js, Node.js, GraphQL, TypeScript/JavaScript, Google DialogFlow

Responsible for stewardship of platform including technology stack, software development lifecycle, and infrastructure. Report to the CTO and support strategy for key decisions for the department.Notable Accomplishments:• Led migration to microservice and event-driven architecture.• Led interviewing of candidates to grow our engineering department of 6 to 20.• Led transition from outsourced ops team to internally-owned DevOps.• Rearchitected email delivery engine to be more scalable, capable of sending millions of emails per day (in a restricted schedule).• Led the transition to Kubernetes, increasing our average number of deployments and developer end-to-end ownership dramatically.• Added client-side error reporting allowing for proactive bug fixes.• Drove a shift in culture towards test-driven development, increasing code quality, test quality, and code coverage significantly. Beyond quality, test coverage built confidence in refactoring and continued development.• Led transition from Quip to Confluence. Designed information architecture for Confluence documentation to foster discovery, streamline onboarding, and minimize maintenance.• Designed and built a local development environment orchestration tool for efficient development of projects.• Drove and participated in multiple initiatives for engineer growth and engagement, including our “talks over lunch”, “state of the stack” exercise, and "dev book club”.• Fostered architecture work of other team members without need for strict governance or dictatorship.• Mentored and guided team members away from engineering and architectural pitfalls including over-engineering and impatience for adoptionKey Technologies:Docker, Kubernetes, AWS, React, Node.js, Java, NATS, GraphQL, TypeScript/JavaScript, Kafka, PostgreSQL, TimeScaleDB, Redis

Co-created the Zesty.io platform, a cloud-native SaaS CMS product. Built the business and infrastructure from scratch. Raised $1.3 million in seed funding. During growth, facilitated non-trivial cloud vendor migrations. Scaled beyond millions of requests per day for customers like SONY, Rocket League, Acorns, HashiCorp, Astroglide, Hofbrauhaus, and PetDesk.Additional Highlights:• Recruited and built an engineering team to support product development and platform operations.• Managed a complex portfolio of products. Optimized resource allocation to support strategic growth initiatives.• Transitioned a monolithic website content management system (CMS) to a horizontally scalable cloud-based SaaS. Led technical strategy for multi-tenancy in the platform.• Facilitated program with the University of San Diego, teaching students how to use Zesty to build websites for small businesses.• Migrated large SaaS product from Rackspace Cloud to Google Cloud Platform and Kubernetes.• Met (and exceeded) security standards for enterprises companies.Key Technologies:Docker, Kubernetes, Google Cloud Platform (GCP), React, Node.js, Golang, Redis, MySQL

Led technology at the digital agency, Variable Action. Led numerous website projects including e-commerce sites. Designed and implemented several large web application projects. Architected cloud and application infrastructure for clients. Contributed to UX design, usability testing, and interaction design.Recruited, hired, and managed employees and contractors. Mentored team members, teaching web technologies and engineering best practices. Oversaw various projects, handling budgeting, timing, and client communication.Also supported business operations, including strategic planning for sales, marketing, and business development.

Excelled in sales, exceeding $1.5MM in annual sales. Honed ability to simplify complex technology into simple, understandable terms through technical training, ranging from how to use a mouse, to how to use Final Cut Pro. Attained experience of being a part of a large enterprise through key events such as the first iPhone launch.

Responsible for supporting a variety of IT needs ranging from user support and software updates to server management and physical networking.