• Direct team of junior system administrators—including onboarding and ensuring quality, timely service• Active Directory management for ~500 users, ~2000 devices, and ~24 high performance servers• Manage virtual and physical servers for research faculty• Monitor, analyze, and optimize research faculty in-house programs• Manage enterprise security and rights management• Advanced administration of enterprise systems

• Analyzed team services and improved operating procedures by adding ~50 pages to knowledge base• Onboarded new technicians and analysts on operating procedures and IT fundamentals• Provided personalized support for executive customers• Managed Active Directory for approximately 500 users, 1000 computers, and 500 mobile devices• Provided tier 2 device and program support—including university-wide and in-house programs