Thebe Ramodisa Email & Phone Number

Johannesburg Area, South Africa

Building product feeds, including optimizing matching, modifying, sorting and filtering mass quantities of product data into usable product listings, and manipulating data by implementing SQL queries to generate optimized data feeds by following industry best practices to restructure product data to fit feed criteria of specific shopping engines and channels such Google Shopping, Facebook, Bing Shopping and Marketplaces such as Amazon and eBay.

Johannesburg Area, South Africa

Providing customer advice on device selection and technical support telephonically* Troubleshooting, uninstalling/reinstalling basic software applications.* Providing customers with advice based on what the customer will be primarily using the device for.* Applying diagnostic procedures to assess if repair and/or device replacement are necessary and fulfilling the necessary administrative processes as required.Following up with customers who have problems… Show more Providing customer advice on device selection and technical support telephonically* Troubleshooting, uninstalling/reinstalling basic software applications.* Providing customers with advice based on what the customer will be primarily using the device for.* Applying diagnostic procedures to assess if repair and/or device replacement are necessary and fulfilling the necessary administrative processes as required.Following up with customers who have problems resolved within a pre-determined timeframe to ensure complete satisfaction and to validate no further issues.* Applying empowerment level to do everything possible to resolve customer’s service needs and exhausting all avenues before escalating.* Accurately processing and recording call transactions in company’s CRM system using designated tracking software to record actions taken to assist a customer.* Offering alternative solutions where applicable with the objective of retaining customers’ and clients’ business.* Staying current with system information and current and new product information, changes and updates and participating in on-going training and certification/testing processes to validate minimum product knowledge. Show less

Fourways

Technically Supporting Vodacom Customers in-store • Troubleshooting Smartphone’s, Android phones & Laptops• Setting up emails on Mobile phones (Pop3, IMAP, and Exchange Email).• Mobile Software Installation and Upgrades.• Wi-Fi routers Setup and 3G Modems.• Phones Repairs bookings

Centurion

Technically Supporting Vodacom Customers in-store • Troubleshooting Smartphone’s, Android phones & Laptops• Setting up emails on Mobile phones (Pop3, IMAP, and Exchange Email).• Mobile Software Installation and Upgrades.• Wi-Fi routers Setup and 3G Modems.• Phones Repairs bookings

Weltevreden Park

Receiving trouble calls on equipment and diagnoses problems.• Monitors system-processing activities by observing computer console, peripherals, input, and output to ensure maximum throughput of data.• Performing local and remote testing on equipment, including running computer programs to diagnose faults. • Performing equipment repairs, building cables, replacing boards and components to identify or remedy failures. • Performing all functions required to prepare and… Show more Receiving trouble calls on equipment and diagnoses problems.• Monitors system-processing activities by observing computer console, peripherals, input, and output to ensure maximum throughput of data.• Performing local and remote testing on equipment, including running computer programs to diagnose faults. • Performing equipment repairs, building cables, replacing boards and components to identify or remedy failures. • Performing all functions required to prepare and install microcomputers and related equipment, including connections to the data communications network.• Assisting in preparation and installation of software and peripheral devices. Assists in the diagnosis and resolution of software problems.• Prepared and coordinated sending equipment out for repair. . • Trained users in the basic operation and maintenance of network cabling and related components. Show less

Microsoft Certified Solutions Developer, Computer Programming, College

Activities and Societies: None Introduction to Programming, Database, Programming in HTML5 with JavaScript and CSS3, Developing ASP.NET.

Certificate In It Techician, Information Technology, College

Activities and Societies: Debate, soccer End User Computing (Certificate) Subjects :Intro to pc, Microsoft Office Suite, Internet.

National Senior Certificate, Matric, 12

Activities and Societies: Athletics and soccer