Beth Monroe Email & Phone Number

Certified Senior Power Coach consulting 20 key accounts in the North American home service industry, achieving company’s highest client retention rate at 80%▪ Delivering $500K in annual revenue▪ Directing relationships from C-suite to manager level with executive communication, strategic planning, contract fulfillment, issue resolutiono Client brands include Mr. Handyman, Mr. Rooter, Honey’s Air & Solar, AC Doctors, Umbrella Services, Moore Mechanical, EH Roberts, Garage Door Doctors▪ Retaining or retrieving 2 large accounts to recover $62K annually▪ Training ≤ 100 CSRs in Power Selling methodology / 8-point Pattern of Excellence with one-on-one interface 2X / month each, developing technique, improving customer engagement and upselling, monitoring live calls, and delivering targeted reviews ▪ Executing all administrative management, including scheduling trainings, documentation, certifications, fielding client calls▪ Transforming client CS to deliver consistent KPIso Devising lessons to target client-directed metricso Customizing training to build value in client brand, products, and serviceso Increasing client lead generation by 15%, service agreements / annual contracts by 12% overall▪ Collaborating with Corporate Trainer to certify client CSRs

Draper, Utah, United States

Strategic relationship manager servicing 100 eBay sellers in fashion vertical, including both luxury and high-volume jewelry, high-end accessories, women’s clothing, authorized baby brand resellers, costume, and luxury fashion house shoes ▪ Increasing revenue in book of business by > 15% with a $1.3MM bump, 2011▪ 2011 Top Selling Account Manager II with average client retention of 85%o Managing multiple $12MM / year accounts▪ Strategizing to achieve 71% feature utilization with customized direction on upselling, proactive marketing, and customer engagemento Liaising to resolve poor consumer feedbacko Providing day to day platform, technical, consumer, and CS support▪ Analyzing client business data – to the day – for underutilized marketing strategies, submitting executive presentations in monthly sessionso Expanding Halloween costume accounts to 20% increase and year-round revenue generation with 37% net new customers by targeting newborn photography, dance recitals, concerts, ComiCon, and additional holiday shopping trends▪ Achieving 83% success in monthly client contact vs 65% company average ▪ Member, Employee Engagement Committee utilizing $100K budget to design sales incentives, planning and implementing department events to realize $2.4 billion or 20.7% YOY growth▪ Training 2 new Account Managers

Springville, Utah, United States

Promoted to management team overseeing singular revenue source for real estate marketing firm in regional assignment covering US west – firm’s most active geography with 25% luxury clients▪ Prioritizing workflows for team of 5 directing 350 contracted photographers▪ Collaborating with resources nationwide to meet scheduling requirements, managing long-term contractor absences in high traffic locations, and meet time-sensitive demands of high-profile clients, e.g., Coldwell Banker Realtyo Liaising with sales and AMs in transparent communication and improved contract fulfillment, valued up to $120 per listingo Leading department meetings to fluid coordination of ± 4 photographer engagements / day▪ Leveraging marketing collateral to launch new service areas / highlight talent and train photographers to promote themselves

Springville, Utah, United States

Awarded inaugural training position in company, developing professional education for all internal employees▪ Training general support agents in taking calls from Day 1 of employment, eliminating 2 weeks of onboarding and non-revenue producing salaries▪ Creating training for all 15 existing employees and ramp for new employees▪ Improving average call scores from 50% to 95% customer satisfaction▪ 2X nominated Employee of the Month, 2007▪ Training all 350 photographers on proprietary image upload software PixZip

Springville, Utah, United States

Remotely managing 15 call center PT employees in 4 time zones▪ Training, monitoring, managing call quality to improve resolution time 70%▪ Overseeing 200 customer service / sales calls per day▪ Designing outbound campaigns to agency brokerages w/ vetted call lists▪ Training in soft selling, upselling, promotions, and re-engagement

Provo, Utah, United States

Driving MLM revenue with support of independent distributors in English & Russian▪ Launching new distributors and account managers with comprehensive onboarding, training, and education

Provo, Utah, United States

Launching and/or managing 100 top accounts generating ≤ $35MM annually, achieving rapid growth, averaging 40% with 4 territory splits over 3 years

Provo, Utah, United States

Teaching Russian 1, 2, 3, 4 and three 9th grade English classes of 37 students▪ Advisor for Fresh Start Program, making home visits to incoming freshmen

B.A., Russian Teaching

Associate Degree, General Studies