Responsible for Point of Sale (POS) systems for restaurants and bars. Experienced with configuring, installing, training, and troubleshooting on Micros e7, Micros RES 3700, and Heartland Restaurant POS. On-board new customers to various credit card processors. Work closely with restaurant management to ensure scope, direction, and schedule stay on track.

Assigned to area Wal-Mart stores for a variety of merchandising duties. Work closely with store management to create an excellent customer experience. Duties include stocking shelves, posting promotional signage, creating displays, and auditing resets.

Responsible for project management duties of a major infrastructure project including: planning, project oversight, and documentation. Utilized Microsoft Excel, Sharepoint, PowerPoint, Word, and Project to document, analyze, and report key metrics. Work closely with management and other departments to ensure scope, direction, and schedule stay on track.

Responsible for Point of Sale (POS) selling systems for all new retail locations: Windows Server 2003 & 2008 administration, orchestrating GlobalStore software deployments with Chef, designing and orchestrating operational readiness testing of POS systems, providing technical support for installation of equipment and for opening week events.- Managed 3-5 store opening projects at a time with a track record for meeting deadlines.- Responsible for process improvement initiatives.- Led a cross-team process improvement project which reduced labor hours for testing Point-of-Sale systems by 25%.- Key team member in a value-stream mapping exercise; reengineering the process which reduced the set-up and configurations time for store servers by 15%.- Created a process diagram in Visio to track progress and provide leadership visibility.- Created and maintained technical process documentation to ensure consistent results.- Created tools with Excel VBA macros to help my team work more accurately and efficiently.

Responsible for investigating intellectual property rights violations, including copyright, trademark and patent infringement to ensure protection of company, merchants’ and manufacturers’ intellectual property and authentic products were sold to customers.- Identified and recommended revised processes for improved productivity in managing complaints of copyright and trademark infringement; presented to and created buy-in from management.- Wrote an Excel VBA macro which quickly processed a large data set into useful information.

Provided general business management oversight and systems administration for high-volume Shell gas stations with convenience stores. Responsible for IT Systems Administration and was on-call 24/7 to ensure network and system availability. Also responsible for inventory management, category management, purchasing, and vendor management.- Selected, implemented, and maintained an ETL based data warehouse solution with over 10,000 items.- Maintained network connectivity of 18 computers across 2 sites in multiple buildings.- Learned how to cold start (Point of Sale) POS system after a crash in order to get back in business sooner and avoid paying for a technician service call.- Worked side-by-side with technicians to install new Windows-based Point-Of-Sale system.- Monitored third-party technicians to ensure work was done in a satisfactory and timely manner.- Organized and implemented the creation of a training schedule and manual for new hires which ensured performance standards and employee development.- Discovered and corrected a fuel tax reporting error that was costing the business thousands of dollars in lost profits monthly.- Adjusted product mix and visibility driven by product category sales analysis.- Developed strong relationships with six major vendors resulting in increased sales and profits.- Implemented weekly inventory process to ensure a full-store inventory review monthly.- Used strong interpersonal skills with leadership to influence business decisions.