Sr. Manager, Content Services
Greater Los Angeles Area
Leader for a 24/7 operations team charged with the effective handling of provider-supplied media according to strict quality requirements, including Marketing, Ad Sales, and VOD for U.S. & Latin America. Work with business units to develop metrics for measuring quality and workflow performance. Manage relationships with content partners and distribution labs for delivery of title inventory to DIRECTV specifications, and periodically evaluate deliverables and lab pricing for cost reduction opportunities.Created a specialized team tasked with maintaining technical documentation, on-boarding of new providers to DIRECTV platforms, workflow design, and collaborating with engineers on product or service improvements to ensure successful integration of these into production.Ensure that workflows and content complied with FCC requirements. Administer DIRECTV’s relationships with all ad sales content aggregation services. Develop the capital budget plan for Operations. Research, evaluate and select vendors to provide services or equipment to achieve workflow improvements. Maintain outstanding professional relationships with internal business units, engineering partners, and content partners to identify solutions and efficiently meet objectives.RECENT ACHIEVEMENTS:• UHD for Broadcast and VOD, content workflow orchestration, dynamic advertisement insertion for VOD, Latin America VOD expansion, addressable advertising, OTT, EST.• As a member of the broadcast center leadership team, responsible for 24/7 crisis management response, coordinating resources across the organization to investigate, diagnose, and resolve events based on impact, urgency, and priority. Guiding the process through a post-event root case analysis and formally publishing closure documentation to executive management.