Developed and maintained internal applications utilized by the Customer Success team using C#, .NET Core, Windows Services and MS SQL.Migrated and integrated wide ranges and formats of data into appropriate databases in an accurate and timely manner.Developed extensible data acquisition and integrations solutions to meet the function and non-functional requirements of the business.Worked with customers in the implementation of technical systems, software, or solutions to support business processes.

Developed a custom .NET Core Web API back-end for a client in the Security industry using .NET Identity, JWT Authorization, Entity Framework Core and PostgreSQL. Also worked on parts of the front-end utilizing React and Mapbox. Developed a tool for a client in the Intelligence industry to collect publicly accessible social media data utilizing .NET Core, Windows Services and MS SQL. Built a front-end dashboard using React.

Worked with Analysts and Business Users to translate functional specifications into technical designs for implementation and deployment.Developed data integration standards according to the organization's information services policies as well as best practices.Developed and deployed SSIS packages to streamline the input of data for both internal and external users.Migrated and integrated wide ranges and formats of data into appropriate databases in an accurate and timely manner.Built extensible data acquisition and integrations solutions to meet the function and non-functionalrequirements of the business.

Provided technical assistance with an emphasis on database and application support for incoming queries and issues relating to numerous software and data platforms used by both users in the corporate office and all 415 retail stores.Provided first level contact and conveyed resolutions to customer’s issues while escalating unresolved queries to the Database Administrators.Ensured proper recording, documentation and closure of incidents and scripts while documenting procedures in the knowledge base.

Worked in a jack-of-all-trades position for a start-up technology company specializing in technology support and educational development for clients in the education industry.Implemented processes and policies in support of organizational goals by formulating and implementing organizational policies and procedures to maximize output.Resolved technical support tickets and delegated tickets to the appropriate resources in a timely and cost effective manner.Worked on-site in K-12 schools ensuring technology was functioning properly and helping teachers develop ways to better integrate technology into the classroom.

Oversaw staff of 40 employees ensuring they offered exceptional customer service and making sure customers were happy with the service and products.Delegated duties and assisted departments as needed.Handling cash and end of day checking.Dealing with customer complaints and issues.Assisted in hiring and training quality employees.