Chris Hopper Email & Phone Number

United States

United States

New Client- Continuously engaged the client team of 15+ stakeholders, the business partner team consisting of 20+ stakeholders, the clients project support team consisting of another 10+ specialists, the States Insurance Department team consisting 5 + stakeholders, 7 distinct Insurance Carriers with 100+ combined stakeholders to translate thousands of business requirements into a fully validated delivery system and supporting services by a fixed deadline over an 18 month project timeline- Stewarded/mentored project managers, business analysts, consultants and customer relationship managers to define, deliver and maintain the various project plan(s), all functional and integration documentation, and solution and integration testing to deliver a clearly specified and fully validated combination of software solution, business processes and support services - Collaborated continuously and extensively with Product and Engineering teams to complete all technical deliverables in an Agile workflow while balancing various competing business interests for the mutual satisfaction of all stakeholders - Oversaw the creation and implementation of quality controls, reconciliation processes, Federally required processes, and various periodic operational processes to ensure the accurate flow of data and related cash payments to all stakeholders for 100’s of millions in annual premium, reducing the rate of variance from 10% to less then 1% - As the client engagement leader I performed additional business development, developing (from envisioning thru delivery) 8 add-on projects worth almost $10 million in additional revenue.Existing Client- Transformed Sales and Service Teams business processes reversing a 3 year downward trend in sales growth, achieving sustained quarter over quarter growth for the following 2 years - Served as Account lead prior to and thru the completion of a response to Request for Proposal, winning a 4 year contract extension worth $8 Million

Ensuring Arkansans the opportunity to select, procure and maintain Health Insurance thru the Arkansas Health Insurance Marketplace. Collaborating with various internal and external stakeholders to drive Marketplace strategies thru data driven insights.

Little Rock, Arkansas Area

Responsible for the timely delivery of a custom solution implementation supporting the Arkansas Health Insurance Marketplace. The custom implementation included web interfaces, API's, database(s) and various other components across SIT, UAT, and PROD environments. Worked very closely with the client, the client's project management and testing vendor, and IV&V (Independent Verification) vendor to deliver a high quality solution. Internally, I worked with 4 international product development teams and company executives to drive delivery of a complex, cohesive solution for the client.

Director of Professional Services for Orasi. Providing Leadership, Consultation and Services regarding manual testing, test automation, performance testing, and software security testing. Orasi is an HP Platinum partner with a track record of providing critical software testing services to Fortune 500 Organizations with complex testing needs.Responsibilities include: Manage and develop relationships with strategic Clients. Strategic planning and forecasting. Lead Client engagements. Manage and develop billable resources. Responsible for preparing and communicating detailed proposals for software and services to major Clients. Manage the RFP response process, organizing internal meetings, developing content, hosting discovery meetings, acting as single accountable party to both engage relevant internal parties and integrate collective content into single response on dictated timetables. Contract negotiations. Risk assessment. Sizing and estimation. Effective, Professional communication across all levels of the Organization and Clients Organization. Develop Marketing material for Services Division. Prepare topical PowerPoint presentations and deliver proposals and presentations effectively.

Led 100 resources in the following job roles: test engineer, software engineer, IT security analyst, system administration, and business improvement management. Provided all testing-related services (functional, integration, automation, performance, and security) across products division. Consulted with clients division on test-related topics and services as well as provided ad-hoc non-functional services for major client initiatives.• Implemented center of excellence to provide tools integration, ensure tools enabled desired processes, create and publish user documentation, and provide user support. Coordinated changes and related downtime, maintained systems, and shared standards and best practices.• Established Agile test methodologies. • Implemented first in SDLC-based software security practice at company, including static scan of code at rest (automated to execute at build time) and dynamic scans of deployed applications for vulnerability detection (penetration testing) to address OWASP Top 10.• Provided all test-related services for largest and most significant product launch in company history, application operating system (AOS).• Implemented AOS QA dashboard GUI, including extensive metrics and interactive functional test trees, including evolving definition of component-level validation points in logical tree structure (demonstrating full view of acceptance criteria status for complete application stack), with continuous near real-time updates.

Directed functional, integration, and performance testing for all company products. Managed 50 human resources. Provided test metrics across products division; transformed and governed standards and best practices. Established and managed vendor relationships for software and services. Significantly increased maturity of QA department by creating business case, procuring software, and implementing necessary hardware and software components to support application lifecycle management, test automation, and performance testing for both private and public cloud-based applications.• Implemented test pool and project staffing model.• Acquired and implemented HP quality center (HP ALM) and performance center (loadrunner).• Transformed performance test discipline, including implementing standard tests and tools and upgrading performance testing talent.• Implemented automated testing practice for GUI, API, backend, and data comparison.• Facilitated training and retooling of testing resources for automation.• Implemented data-driven transactional automation framework reused to test all transactional/API components without writing additional project-specific code. • Achieved 10,000 automated tests and 40,000 monthly automated tests executed.

Little Rock, Arkansas Area

Served as President of Marketing Co-op

Education record

Activities and Societies: Kappa Sigma FraternityBBA Business Analytics (2020)

Education record