Christopher Bell Email & Phone Number

New York, New York, United States

• Led the monthly alignment of in-scope assets with Technology Security Standards (TSS) in the Configuration Management Database (CMDB), utilizing analytical tools such as Qualys and Kenna to detect and document.
• Proactively managed the renewal tracking of Technology Security Standards, ensuring timely updates within a 24-month period and maintaining compliance by notifying owners in advance of impending expirations.
• Performed manual quarterly compliance assessments for assets not amenable to automated scans, managing corrective actions to ensure adherence within a stringent 30-day deadline.

New York, New York, United States

• Managed a team of six, enhancing support for a network of over 5,000 users, which included high-priority stakeholders, by refining issue resolution workflows.
• Resolved a wide array of technical challenges across multiple platforms, significantly achieving a 98% resolution effectiveness within predetermined service levels.
• Devised and implemented standardized procedures for the setup and configuration of new hardware and software, thereby reducing setup times by 15%.

New York, New York, United States

• Directed cyber intelligence initiatives using cutting-edge OSINT techniques and deep web research, identifying and mitigating potential security threats proactively.
• Produced in-depth intelligence reports that simplified complex data into practical insights, to aid in strategic planning and the enhancement of cybersecurity measures.

New York, New York, United States

• Oversaw site-wide technical support for over 2,000 employees, enhancing team efficiency and cutting ticket resolution times through the mentorship and development of junior staff.
• Streamlined the onboarding process by developing and implementing standardized procedures for new system setups and application upgrades, which swiftly reduced related support inquiries.

New York, New York, United States

• Provided exemplary technical support across a 1,500-employee base, swiftly diagnosing and resolving tickets to maintain a 98% compliance with SLA requirements for critical issues.
• Led a cloud migration project for the company's email systems, collaborating with diverse teams to ensure a smooth transition and reduced maintenance costs while boosting system performance.