Christopher Bell Email & Phone Number

New York, New York, United States

• Led the monthly alignment of in-scope assets with Technology Security Standards (TSS) in the Configuration Management Database (CMDB), utilizing analytical tools such as Qualys and Kenna to detect and document discrepancies• Proactively managed the renewal tracking of Technology Security Standards, ensuring timely updates within a 24-month period and maintaining compliance by notifying owners in advance of impending expirations.• Performed manual quarterly compliance assessments for assets not amenable to automated scans, managing corrective actions to ensure adherence within a stringent 30-day deadline.

New York, New York, United States

• Managed a team of six, enhancing support for a network of over 5,000 users, which included high-priority stakeholders, by refining issue resolution workflows. • Resolved a wide array of technical challenges across multiple platforms, significantly achieving a 98% resolution effectiveness within predetermined service levels. • Devised and implemented standardized procedures for the setup and configuration of new hardware and software, thereby reducing setup times by 15%.

New York, New York, United States

• Directed cyber intelligence initiatives using cutting-edge OSINT techniques and deep web research, identifying and mitigating potential security threats proactively.• Produced in-depth intelligence reports that simplified complex data into practical insights, to aid in strategic planning and the enhancement of cybersecurity measures.

New York, New York, United States

• Oversaw site-wide technical support for over 2,000 employees, enhancing team efficiency and cutting ticket resolution times through the mentorship and development of junior staff.• Streamlined the onboarding process by developing and implementing standardized procedures for new system setups and application upgrades, which swiftly reduced related support inquiries.

New York, New York, United States

• Provided exemplary technical support across a 1,500-employee base, swiftly diagnosing and resolving tickets to maintain a 98% compliance with SLA requirements for critical issues.• Led a cloud migration project for the company's email systems, collaborating with diverse teams to ensure a smooth transition and reduced maintenance costs while boosting system performance.