- Designed, deployed, and maintained scalable and secure cloud infrastructure for private enterprises using HUAWEI CLOUD Stack.- Collaborate with dev teams to ensure effective integration and utilization of cloud services.- Implement monitoring and logging solutions to ensure high availability and performance of cloud-based applications (FusionSphere OpenStack, ManageOne OC & SC, HCS Service features; VPC,ELB,ECS,VBS,CSDR,VHA...)- Troubleshoot and resolve technical issues related to cloud infrastructure, networking, and security.- Perform regular system updates, patches, and upgrades to ensure optimal performance and security compliance. (ManageOne, eBackup, FusionGuard, ELB)- Conduct performance tuning and capacity planning activities to optimize resource utilization. (ServiceOM, FusionSphere, Oceanstor Dorado 18500, 5500, 6800)- Identify and implement automation opportunities to streamline operational processes.- Participate in on-call rotations to provide 24/7 support and incident response when needed.- Worked closely with Helpdesk support to provide timely responses to customers' queries regarding the Management of Cloud Resources. - Employed exceptional problem-solving skills, with the ability to see and solve issues before they affect business productivity. This reduced complaints by 30%. - Trained and onboarded Undergraduate Interns in Cloud Computing and Data Storage. - Engaged and worked with Clients and Enterprise customers in migrating Live Production servers from on-premise to the Cloud. (HUAWEI CLOUD Stack, VMWare, Hyper-V, V-Block)

- Developed and implemented technical efforts to design, build, and deploy Huawei Solutions under the direction of lead architects and Engineers. - Participated in all aspects of various solution deployment for Huawei Partners and Customers, including planning, requirements, installation, testing, and quality assurance. - Deployed Huawei IaaS Infrastructure to various Huawei Partners and Customers involving Network, Servers, and Storage Management. - Troubleshot incidents, identified the root causes, fixed and documented problems, and implemented preventive measures.

- Troubleshot and provided quality assurance to 20+ laptops per week, including HP, Dells, Macs, and Surfaces in order to ensure productivity in the workplace. - Closed out 10 requests a day from end users while managing inventory and shipping out electronic accessories which include cables, monitors, docks, etc. to satisfy clients’ needs - Provided quality assurance by running diagnostics and renewing devices per day, which consisted of a battery, hard drives, and RAM replacements. - Utilized Office Suite platform to communicate with end-users to obtain information while guiding them with data retrieval. - Maintained several Excel sheets to track users’ information, items, and asset tags to avoid prolonged errors during the projects’ duration.

Software & Hardware Maintenance