- Essential part of helping transition the business from a federal services company to a federal and commercial product company- Engaged with existing and potential customers to understand market trends and needs, define user personas, and shape use cases to define the product roadmap and backlog- Implemented new and improved existing processes to significantly increase speed and efficiency of product deliveries- Oversaw and managed help desk support for customers- Worked closely with the sales team to develop solutions and implement prototypes that helped close out the sale of the product- Managed cross-functional teams and projects for a range of commercial and federal customers- Brought development background and expertise when helping define, execute, and deliver high value integrations for customers via internal and external APIs

- Oversaw entire product deployments from vision and creation to roll out and delivery.- Helped organize, refine, and prioritize road map items and the product backlog- Gathered stakeholder and customer requirements and communicated to the team through user stories and acceptance criteria.- Helped deploy and maintain products in various virtualization environments.- Organized and provided end user documentation, training, and support.- Worked with customers to diagnose problems, escalated necessary bugs to project teams, and communicated fixes and workaround solutions with customers.- Introduced agile methodologies and effective development best practices to enhance product development.- Worked with sales team in regards to customer specific requests and requirements gathering for future purchase orders.

- Work with stakeholders, users, and upper management providing agile business and functional analysis for end to end grants management systems.- Write user stories and acceptance criteria- Gather end user and business requirements through value streams, business processes diagrams, and user stories- Identify inefficiencies and improved team processes through value stream maps - Helped transition multiple teams from waterfall to agile methodologies- Work with product owner to determine scope of work- Work with design team communicating the requirements/stories and business rules to create the proper user experienced design- Work with development team to refine acceptance criteria, identify technical constraints, challenges, and additional enabler or spike tickets that need to be accounted for- Work with end users on training and business process adjustments as enhancements and improvements are made available- Document release notes, test plans, and training documents which are then communicated with end user and stakeholders

-Managed SaaS software product in an agile development environment-Balanced and made decisions for the project based on stakeholder, customer, and business input-Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs.-Provided schedule and financial analysis to senior management to help make decisions on the direction of the project-Recognized team strengths and weaknesses to improve team efficiencies and processes-Set and adjusted project milestones and releases-Worked with user groups to provide training documentation and support-Recognition: 2016 Q3 Quarterly Performance Award

-Helped migrate existing coldfusion system to the .NET MVC 4 platform with new enhancements and functionality -Enhanced and maintained web based system which supports all aspects for peer reviews for multiple clients-Supplied troubleshooting, analysis, and solutions for database and coding issues-Maintained and enhanced the system by eliminating hard coding practices, reusing code, and designing a more usable database structure-Tested and verified weekly software builds-Collected and analyzed requirements, business rules, and technical information

-Provided helpdesk support for multiple software systems-Team lead for data setup and organization-Supported multiple projects by completing various project tasks-Prepared deliverables for multiple clients-Used CSS, HTML, Flash, and Javascript to develop the CDMRP (http://cdmrp.army.mil) website.-Administered Sharepoint 2007 sites, subsites and user groups.

Created Use-Case Scenarios for Interactive Response Systems and Web Based Payment SystemsDeveloped Regressive Test Cases for the Interactive Response SystemDesigned Mockups for the Web Based aspect of the Interactive Response System