• Continuing duties provided as an Academic Advisor (see previous position below)• Facilitating academic assessments of students and their situations to provide the best resource referral based on their individual needs • Keeping clear lines of communication with teammates, departmental staff, upper-level management, and the student population regarding curriculum, college policies, and university requirements

• Identified at-risk student scenarios and highlighted opportunities for academic success improvement• Guided students to a sense of accountability for their academic career and their impact on their success in academia• Responded to student inquiries regarding academic appeals, student orientations, probation, and various curriculum issues and concerns• Collaborated with external departments and student organizations to create and promote event content through graphic design and video formats• Interpreted and analyzed student demographics, advising campaigns, web and media traffic, content and event effectiveness, and student-faculty outreach• Gathered student enrollment data to better understand how to support students who went onto probation, academic alert, or suspension to retain numbers for the department, and to bring the students back on track for their graduation for their degrees

• Hosted Freshmen Workshops to create a sense of community for any FTIC students• Learned the sequencing of courses in Journalism that help maintain their accreditation • Assisted with various events held by the MSOJ that awarded its alumni and students for their achievements

• Trained and supervised student assistants for day-to-day operations• Organized, planned, and completed assignments/projects in a timely manner• Served as a representative of the department and liaison for staff and students alike• Input records to be the most up-to-date along with regular reporting via excel, word, or email

• Built and sustained rapport with customers to become a trusted Chewtopian in purchasing decisions• Provided superior customer service while handling inbound order placement calls and product inquiries• Emphasized transparent lines of communication for customers about the status of orders, order errors, and post-order issues

• Handled stressful, urgent, novel, and diverse work situations on a daily basis• Sold the value of community features as they relate to the customer needs to close the sale• Promoted positive resident relations through the courteous and timely response to needs and concerns• Utilized customer service skills to take requests, complaints, and comments to resolve them professionally• Maintained a working knowledge of company policies and applicable laws for affordable housing programs

• Managed the time of when advertisements and social media postings would be released• Collaborated with Chamber Staff about the vision of a rebranding for their social media presence• Posted graphics and flyers for the community of Huntsville about business networking opportunities

• Created a proactive community among over 500 residents• Entrusted a rule of confidentiality of any information about any person of interest• Coordinated programs to encourage resident involvement within the residence halls• Enforced policies in the residence halls for the safety of the residents and other visitors• Handled administrative projects and tasks monthly for accurate safety and housing results

• Connected employers with students and alumni for employment and/or internships• Developed productive communication amongst students, co-workers, and Career Counselors• Established teamwork alongside 10 colleagues to assure office tasks are carried out and completed• Displayed exceptional customer service to all students, employers, and alumni by exceeding expectations• Assisted the Marketing Coordinator with setup and operations on the monthly and annual Career Service Events

• Successfully performed hundreds of daily transactions throughout a given day• Collaborated with 10 colleagues to perform and excel in a fast-paced environment• Operated sales functions, which included maintaining stock, logistics, and promotional branding

• Contributed graphics to a flash campaign with SKYY VODKA raising over $50,000• Published articles that efficiently conveyed ideas about various topics in the realm of diversity• Interpreted social media analytics across three different states over four social media platforms