David (Dave) Lambert Email & Phone Number

Eagan, Minnesota

Richmond, Virginia Area

Recruit, train and lead a network of in-house and contract service technicians to meet the needs of a rapidly growing global customer base. Develop standardized training programs for distributor service technicians. Create, refine and enhance training programs and product reference materials to support distributors, technicians and operators. This includes.

White Bear Lake Minnesota

Hired to lead a team of 22 technicians and 5 supervisors operating on 2 shifts servicing primarily Cummins engines and Onan Generators. Repairs to engines included complete overhauls, both in frame and out of frame performing warranty and non-warranty repairs. Oversee high horse power engine rebuilds up to 78 Liters to support 2 large national account.

During my career at Tennant Company I was able to work in various service, service management, sales support and technical training positions. I spent 20+ years in Service Management overseeing as many as 12 direct reports and over 250 indirect reports. P & L responsibility for $50M annually. I worked very closely with direct and indirect sales channels.

Responsible for 5 Field Service Managers and trainers in addition to the Detroit Branch Service Center Manager. Responsible to support all Sales initiatives and 25M in Service Revenue. Developed AOP for all service areas. Conducted annual labor rate survey and established price increase based on survey results and company requirements.

Greater Detroit Area

Facility Manager, Service Manager, DC Manager, Rental Manager, Field Service Manager, Office Manager. Responsible for all Non Sales Related operations at the Detroit Michigan Branch office. This included all hiring, training and performance reviews for all 12 direct reports.

In this position I was responsible for aspects of Service Training, from writing and development to training and implementation. I was one of two individuals supporting all of North America including Canada. The development of training programs included video- writing scripts, shooting video, inserting voice overs, editing and duplication of presentations.

Stand alone operation responding to all customer requests for service at customer location. Estimate needed repairs as required. Manage $10K in inventory to support customer repairs. Support all Sales initiatives. Sold Company Planned Maintenance programs growing the business requiring the need to add a 2nd truck in the area.

Support Direct Sales efforts and initiatives in 3 state geopgraphy. Repair, maintain, transport and demonstrate equipment to end users and potential new customers.

Estimate and perform repairs as required on customer and company owned machines. Pick up and Deliver customer and company owned rental machines. Facility maintenance as required. Fill in on the road for on site customer repairs.