As Product Manager of Open Banking, my product line supported BaaS services and core banking API integration projects between third-party Fintechs and community banks.• Accountable for creating, maintaining, and communicating internal and customer-facing roadmaps for three Open Banking products including the API Developer Portal, Open Banking Marketplace, and Identity & Access Management (IAM). • Presented at live in-person and webinar industry events to represent Open Banking and product strategy.• Led development team of UI/UX Designers, Product Owners, and Software Engineers through the product lifecycle using Agile and Scaled Agile Framework (SAFe) practices.• Managed the intake of new product enhancement requests and ideas, ensuring that they align with the overall product strategy and company objectives.• Partnered with Support, Marketing, InfoSec, Legal, and Technology to achieve improved results in the marketplace.• Implemented data-driven product management practices that use behavioral analytics, product dashboards, and user feedback mechanisms, produced reports for senior management on product performance and product marketing campaign impact.• Designed interface wire frames and flow diagrams, process documents, user agreements, and industry publications.

Promoted to Product Manager, Payments in 2021 to define B2B payment technologies that unlocks a deeper share of the Fintech and neo bank market through embedded payments.• Led the design, implementation, and managed the rollout of scalable REST APIs and traditional SFTP to enable programmaticaccess for ACH and wire payments, ledger transfers, and account management services.• Based on market analysis, I proposed and drove strategy for payments, created a roadmap, designed the product and developed the requirements, then kicked off implementation.• Implemented enhanced OFAC screening system via third party vendor to support Financial Crimes & Compliance.• Helped stand up modern product management practices to a growing product development team via organization, planning, and tool deployment.

Promoted to Product Owner in early 2020 to improve the core business systems and helped achieve 6x MRR growth in 2020.• Launched successful bulk account and payment products that increased high-revenue transaction volume by over 550% with over 4,000 new account creations in 2020.• Helped broadened customer base by delivering new international payment features for wires in online banking portal and introducing RDC and ACH debit processing capabilities.• Improved operational efficiencies by gathering requirements, designing solutions, overseeing UAT and deploying 25+ core banking improvement projects for Compliance and Operations.• Stood up Business Intelligence data ETL process and analytics dashboards for business units.

Joined the company in 2019 as the first FTE and helped establish the business operations and grow its customer base, while meeting regulatory requirements and enabling operational excellence.• Established operational policies, processes, and procedures for payments and Escrow account management.• Managed operational and financial reporting for the board, business units, regulators, and customers.• Implemented AML transaction monitoring services via third party integrations.• Responsible for retaining our first customer during core ledger transition and migrating thousands of accounts.

As part of the Global Merchant Payments team, I had a passion for improving the merchant payment process for our customers while scaling internal processes.• Financial BI product lead for Banking Services team and SME for global Forex merchant EFT payments and exception handling.• Increased capacity by 600% for Global Payment Operations team, reducing turnaround from >30 days to <1 day, through automated tooling, process improvement, and training.• Collaborated with locally global partners and banks to successfully mitigate impact to APAC customer base, resulting in payment exception reduction from 80% to <1%.• Formal recognition for outstanding performance, project delivery, and operational excellence in 2017, 2018, and 2019.

Joined this medical device engineering company as an Inspector and was promoted to QCA and then to PC.• Utilized TQM, process improvement, project management, and solution design practices, as well as materials science and biomedical technology expertise to supervise and mitigate production defects.• Resolved an industry-wide quality issue with 3D/4D mechanical transducers that positioned the company to be first to market in the new technology repair segment.• Employee of the year 2012 and 2015. Recognized for outstanding performance 2011, 2013, 2014.

General automotive repair service, inventory management, customer service (in-person and by phone), parts sourcing, parts delivery, maintaining a clean and safe workplace free of hazardous materials and conditions, repair quotation, 100+ Goodyear Technician Certifications, Missouri Vehicle Safety Inspector.