Senior Project Manager
• Managed all project plans, risks, issues, and dependencies for all technical deliveries.• Managed customer expectations for project deliverables, stakeholder communications, and project governance; Managed multiple business units globally.• Responsible for the full lifecycle of projects from planning to closure.• Technology deliveries included Oracle 19C, NICE CXone, SQL upgrade, ODM, POS systems, API tools delivery and changes to infrastructure technologies (storage and platforms).• Managed resource planning, project plan, budget, issues, risk and overall communication.• Managed scope to budget activities with product owners to prioritize application changes and enhancements.• Detailed planning Work Breakdown Structures with level of effort for each task.• Responsible for project schedule and managed resources for all projects.• Managed all project budgets - meeting financial objectives responsible for forecasting, and reporting to SLT’s and stakeholders.• Scheduled and executed monthly expenditure reviews with resource managers.• Risk management, identifying, and mitigating risk factors for each delivery.• Created implementation / cutover plans and facilitated go live events.• Helped to negotiate 3rd party SOW and manage external vendor deliverables.• Organized and communicated information to key stakeholders; Provide weekly status reports and communicated milestone progress.• Collaborated with other Project Managers to follow PMO best practices and share experiences/expertise.