Tech Support Representative
Armstrong Cable
Butler, Pennsylvania, United States
Handling dozens of calls each day from consumers, network headends and field technicians. Responsible for resolving copper telephone, VOIP and internet related problems. Install troubleshoot and update company software on PC, Mac and Mobile devices. Act as a team to identify, track and network wide outages on the fly. Report trends of similar issues to lead agents and supervisors to assist in resolution. Complete ongoing additional training to stay up to date on the latest network and hardware advancements and technologies.