Dylan Bennett Email & Phone Number

Wilmington, NC, US

Wilmington, North Carolina, United States

• Managing a team of support technicians to efficiently coordinate incident and request resolution, all while delivering top-notch IT support and ensuring exceptional customer service across our 7 office locations.
• Overseeing performance metrics and SLA adherence, managing escalations, supporting asset lifecycle management, and leading continuous improvement initiatives through our IT tools.
• Collaborating with other departments to align with company goals and ensure adherence to ITIL standards, also demonstrated strong leadership and problem-solving abilities while maintaining a customer-focused approach.

Wilmington, North Carolina, United States

• Collaborated with our Infrastructure and Security team to enforce security policies, stay current with on-going and emerging threats and industry best practices, and ensure compliance with regulatory requirements.
• Implemented new security practices and software, helped lead the company’s email security training courses as well as organizing some email phishing campaigns.
• Upgraded our email security platform, migrated our Office 365 archiving software, and deployed a new EDR solution.

Wilmington, North Carolina, United States

• Assisted with new initiatives including Microsoft Intune to image over 800+ devices, create step-by-step guides for users in office and remote, diagnosed system errors.
• Ensured SLAs were met, phone calls were answered, went above and beyond to ensure user satisfaction was at an all-time high when reaching out to our Service Desk team.
• Created and implemented a new process for onboarding and offboarding while collaborating with different departments outside of IT.

Wilmington, North Carolina, United States

Wilmington, North Carolina, United States

Plan and direct day-to-day operations such as scheduling orders and accepting customers devices for in-store repairs. Break down systems with hardware issues, remove malfunctioning hardware, and install new parts. Check system software and data integrity. Have excellent communication and listening skill both verbally and written through customer reporting.

Wilmington, North Carolina, United States

Wilmington, North Carolina

A seasonal job at Energy Automation Technology allowed me to be hands on with automation and networking equipment. Tasks such as pulling, stripping, and wiring up wire into terminals and servers alike. With the use of many power tools, and electrician tools the job included setting up Variable Air Volumes, Network Switches and Servers. Installing the.

Wilmington, North Carolina

Job duties included working in a fast-paced environment making sure customers were provided with the best service while providing onsite and remote technical support with our Point of Sale (POS) systems. Install POS systems for restaurants, create and program menus within the Aldelo POS, and train customer on the systems. Through this job I learned how to.

Raleigh-Durham, North Carolina Area

A friendly, local, cheap, and official small business ran from my home. I would fix and repair broken iPhone screens, LCDS, Home buttons, IOS problems, Jailbreak if need be, Undo Jailbreaks.

Associate Of Applied Science: Information Technology, Computer And Information Sciences And Support Services

High School Diploma, Computer And Information Sciences And Support Services