With over a decade of experience focusing on improving products, UX and CX through system enhancements, I've held numerous roles throughout the implementation process, such as product/compliance SME, business analyst and product manager. This passion led me to Salesforce, where I earned certifications as a Salesforce Administrator and Business Analyst. These credentials form the foundation of my dedication to leveraging Salesforce's capabilities to streamline operations and enhance experiences.I thrive on bridging the gap between business, technology, and user needs, ensuring that systems not only meet functional requirements but also deliver exceptional UX/CX. My ultimate goal is to contribute my expertise to empower organizations to make the most of their processes, driving efficiency, and achieving their business objectives.Let's connect to explore how I can assist your organization in maximizing its potential.