Garrett Bond Email & Phone Number

Cookeville, Tn, Us

United States

General Summary:The Software Support Specialist II is responsible for assisting ConnectWise partners in diagnosing and resolving partner’s product issues or questions. This role works in partnership with cross-functional teams to troubleshoot, resolve, and document issues. Allowing partners to get back on track & have a positive experience with ConnectWise productsEssential Duties and Responsibilities:Work directly with partners to answer questions about any of our supported… Show more General Summary:The Software Support Specialist II is responsible for assisting ConnectWise partners in diagnosing and resolving partner’s product issues or questions. This role works in partnership with cross-functional teams to troubleshoot, resolve, and document issues. Allowing partners to get back on track & have a positive experience with ConnectWise productsEssential Duties and Responsibilities:Work directly with partners to answer questions about any of our supported software in a professional and courteous manner meeting department goalsResearch questions using documentation, other colleagues and other forms of communication to find answers for the partnerTrain and review on all areas of the software application we support and keep up to date on new information as neededIdentify and escalate situations requiring support from senior resources and/or technical support and developmentCommunicate with Team Leads and Managers regarding any trending issues that they noticeContribute to KCS by creating articles, coaching colleagues and/or reviewing existing articles for accuracyKnowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to work on multiple priorities and/or projects simultaneouslyExcellent listening and communications skills, both verbal and writtenStrong customer relationship skillsOrganized, detail oriented, self-motivated & able to work with little supervisionStrong computer skills and the ability to effectively communicate through emailProblem-solving abilities and the ability to meet reasonable deadlinesAbility to build positive and collaborative relationshipsWillingness to develop professionally Show less

Cookeville, Tennessee, United States

Provide direct service for IT networks as well as customer service to usersMaintain a work log of job tickets and maintenance tasks Prevent or solve system malfunctionsStay updated on new developments in, and analyze reviews of, computing technologiesImplement the logging of network conditions and requirements.Knowledge of computer software, operating systems, hardware and networkingExperience with software as a service (SaaS) and other software hosting… Show more Provide direct service for IT networks as well as customer service to usersMaintain a work log of job tickets and maintenance tasks Prevent or solve system malfunctionsStay updated on new developments in, and analyze reviews of, computing technologiesImplement the logging of network conditions and requirements.Knowledge of computer software, operating systems, hardware and networkingExperience with software as a service (SaaS) and other software hosting protocolsExcellent verbal and written communication skills Good problem-solving and critical-thinking skillsAble to work in a team as well as independentlyExperienced in providing professional and courteous customer service Show less

Crossville, Tennessee, United States

Establish commonality and build rapport with prospective and/or current owners. Articulate the benefits of traveling with Wyndham Destinations. Demonstrate a positive attitude within a high-energy environment.Essential Job ResponsibilitiesConduct face-to-face presentations in our state-of-the-art sales centers located at one of our award-winning resorts. Find commonality with prospective and/or current owners. Communicate the benefits of traveling with Wyndham Destinations… Show more Establish commonality and build rapport with prospective and/or current owners. Articulate the benefits of traveling with Wyndham Destinations. Demonstrate a positive attitude within a high-energy environment.Essential Job ResponsibilitiesConduct face-to-face presentations in our state-of-the-art sales centers located at one of our award-winning resorts. Find commonality with prospective and/or current owners. Communicate the benefits of traveling with Wyndham Destinations. Generate sales through initializing transactions and utilizing proper closing techniques. Leads are prequalified and provided by the company. Attend ongoing, advanced sales and career training. Responsibilities include, but are not limited to:Effectively present and deliver sales presentation in accordance with all company policies, compliance standards and regulatory requirements while maintaining minimum performance goals (80% time)Attend all scheduled training sessions, department meetings, keep current on sales information and materials, keep current on industry trends, and set and review performance goals weekly, monthly and annually. (20%) Show less

Bachelor'S Degree, Computer Science

High School Diploma