Head the India operations of this SaaS loyalty platform engineering company.

Took a break to pursue ambition of publishing a book.Published my first book traditionally (NOT self-published) in Oct 2018. Subsequently published two more books (details below).1. Book name: The Station Master (book of short stories); translated into Bengali and published by Ananda Publishers, the biggest publisher in Bengali. Launched in Kolkata Book Fair 2020 (Jan 29 - Feb 9 2020)2. Book name: Off the Pages (novel)3. Book name: Re-Kill (novelette)

• Owned relationship for telecom, media and content companies, and delivery for end-to-end engagements comprising SMAC, R&D, media content, and infrastructure management services domains, and a P&L of $15+ million; Complete stakeholder management• Mined accounts for revenue growth, and worked with sales teams in the US for business development yielding customer acquisition• Led SBU of 250~, including vendors, co-located in Chennai, Bangalore & client sites in the US• Delivery of projects in Agile/ DevOps methodologies, Microservices architecture, CI-CD• Turned around low yield, low revenue, and low utilization projects on each count in 5 months• Structured and improved delivery processes that directly impact EBIDTA positively• Coached and mentored directs and seekers, as manager of managers

• Review and analyses of project documents: client deliverables, SoW, project plans, costing, feasibility reports, training plans, communication plans, transition plans, etc.• Advise team structuring, personnel deployment plans—ramping-up and ramping-down• Program Management consulting; Planning, designing and implementation advising of program governance processes• IT advisory

• Managed P&L of ~$35 million• Managed communication with clients and senior leadership• Complete ownership of accounts and accountable for delivery of Support services for major telecom services giants in the UK, Australia and south east Asia• Led Pre-sales efforts for own clients as part of account mining and collaborated with group Pre-sales team for acquiring new clients• Led total team size of 500+ across overseas locations and Indian delivery centres in Pune, Bangalore, Kolkata, Mumbai, Chennai and Chandigarh• Ran over 50 project tracks simultaneously delivering on-time, on-budget for 99% of them• Rationalized team structures to improve cost effectiveness, positively impacting EBITDA by 80% and contribution by 20% in the time of client budget constraints and cost pressures• Contained attrition levels within 10% over last 3 quarters• Mentored and coached teams of senior managers• Instituted succession planning and implemented recommendations for critical mid-level roles across all engagements• Identified more than 8 high performers and provided opportunities for them to deliver beyond their designated role, grooming for young leaders

Managed global deployment of very large and complex platform applications across Microsoft subsidiaries, spanning almost more than 200 countries across all time zones. Responsibilities require focusing special attention on marshalling and managing global resources in complex matrix team structures, managing regional/ local requirements, customization, cultural sensitivities, and local competence development in running new and upgraded applications that are critical to business operations. Engagement budgets run to more than USD100 million across fiscals.Achievements• Handle the CIO’s top three platform applications at Microsoft• Delivered mission-critical application across 200+ countries on time, within budget and no issues• Ensured compliance with global corporate directives and business goals in rationalization and consolidation of applications

Responsible for all IT requirements for internal groups of Microsoft comprising two broad “lines of business” (LoB), Services and G&A. Primary area of operations was India with close alignment with the corporate mandate.This responsibility comprised facilitating development, deployment and support of such IT needs, and of deploying global, corporate tools/ apps in various international subsidiaries, working in a matrix setup, involving separate engineering and support teams, located across the globe.

Responsible for complete client relationship management, account growth (generating repeat business); complete offshore delivery; managing resource deployment and utilization. Provided business/ marketing support to business development managers; Headed team strength of 120+ comprising program/ project managers, architects and engineers.Achievements • Managed ten client accounts and multiple projects within, with particular focus on finance domain software product SME companies in the US• Grew repeat business, ensuring virtual team strength rising from around 65 to 120+• Grew people into more challenging roles mapping capabilities to professional goals of people • Key contributor in shortening the project delivery life cycle and ensuring quicker go-to-market through judicious redeployment of people and reusable components

Complete client relationship management, account growth (generating repeat business); full delivery responsibility and accountability; managing resource deployment and utilization, working with a geographically spread team of more than 150. Provided business/ marketing support to business development managers.Achievements • Handled P&L responsibilities for US territory for my group with revenue target of USD15m• Managed multiple client accounts and multiple projects within, across domains, including clients like Sun Chemical, Best Software, ITT, among others• Grew repeat business repeatedly• Managed dispersed development teams and their managers in the two development centers in NOIDA and Chennai• Drew up the business strategy for entering into untapped markets in Malaysia in discussions with the quasi governmental body there, Multimedia Development Corporation (MDC)—and securing agreement—to lend office space and bulk VISA approvals for technical manpower• Worked with business group head in evolving the strategic business plan for the group for 2004 – 2005• Co-developed and implemented the account transition (from Sales) and management plan across the group (ESG)• Grew people into more challenging roles mapping capabilities to professional goals of people • Improved gross margin contribution for group through strategic redeployment of resources

(2 stints; Stint 1 - Sep 2000-Nov 2001 and Stint 2 - Oct 2002-Feb 2004)Worked primarily in the consulting mode, conferring with prospective clients to gather business needs, priorities, and direction; then developed the computerization plans for their current requirements, meeting costs, requirements and schedule needs of the client. Also provided business/ marketing support to business development managers. Achievements• Developed and forged a team that delivered high-quality work though with no prior experience in consulting• Earned direct appreciation from client for quality of work done• Along with team, developed a holistic project prioritization methodology that drew appreciation from the Multimedia Development Corporation’s (MDC) consulting wing• Prepared a 3-year project implementation plan for client• Effected cost reduction—and improved gross margins—with sound team reduction planning without affecting delivery at all• Ensured effective succession planning project-end mop-up work

* Managed delivery projects for diverse international clients* Managed delivery teams* Managed development and deployment of internal systems

(In 2 stints: Stint 1 - Jun 1991-Jun 1995 and Stint 2 - Jan 1996-Sep 2000)Stint 2: Ran profit centres in India and then abroad, with P&L responsibilities and operations in B-O-T mode, liaising with business partners, providing operations expertise, managing talent acquisition, marketing, revenue growth and training business partner staff to run operations independently so that I could move to another setup to emulate the same process for another business partner.Stint 1: Software programming training provider, managed small teams and ran operations for centre manager.

Analysed requirements and wrote code to implement applications