Luigi F. Email & Phone Number

Berlin, De

Berlin Metropolitan Area

The ITIL Ambassador role is a distinguished title awarded to top professionals in Enterprise Service Management and IT Service Management. It recognizes their leadership, expertise, and significant contributions to ITIL and the broader community. Ambassadors promote ITIL best practices, contribute to the evolution of standards, and share their knowledge on a global scale.

Berlin Metropolitan Area

Utimaco is a global platform provider of trusted Cybersecurity and Compliance solutions and services with headquarters in Aachen (Germany) and Campbell, CA (USA). Utimaco develops on-premises and cloud-based hardware security modules and key management solutions as well as compliance solutions for telecommunication providers in the field of regulation. Utimaco is one of the world's leading manufacturers in both of these market segments.700 employees around the globe create innovative… Show more Utimaco is a global platform provider of trusted Cybersecurity and Compliance solutions and services with headquarters in Aachen (Germany) and Campbell, CA (USA). Utimaco develops on-premises and cloud-based hardware security modules and key management solutions as well as compliance solutions for telecommunication providers in the field of regulation. Utimaco is one of the world's leading manufacturers in both of these market segments.700 employees around the globe create innovative solutions and services to protect data, identities and communication networks with responsibility for global customers and citizens. Customers and partners in many different industries value the reliability and long-term investment security of Utimaco’s high-security products and solutions.My mission:- Supporting the Global Director of Security & Compliance.- Lead and reinforce Utimaco's security and compliance framework (ISO/IEC 27001).- Ensure alignment with policies and regulatory standards.- Uphold robust security compliance standards.- Continuously evaluate and enhance security processes.- Orchestrate forums and conduct yearly security assessments.- Craft and implement effective security controls and compliance reports.- Collaborate for quality and security enhancement.- Provide key support in audits and address security queries.- Manage vendor security and engage in comprehensive risk assessments.- Advance Information Security management systems.- Lead internal audits.- Effectively resolve security challenges.- Participate actively in pivotal security projects.- Maintain vigilance on compliance processes. Show less

Berlin Metropolitan Area

My mission:- Supporting the Global Head of Project Management.- Build and develop the project team to ensure maximum performance, providing purpose, direction, and motivation.- Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation.- To coordinate internal and external resources, ensuring projects remain within scope, schedule, and defined budgets, in… Show more My mission:- Supporting the Global Head of Project Management.- Build and develop the project team to ensure maximum performance, providing purpose, direction, and motivation.- Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation.- To coordinate internal and external resources, ensuring projects remain within scope, schedule, and defined budgets, in collaboration with project staff from various functional departments.- Analyze project progress and, when necessary, adapt scope, timelines, and costs to ensure that project team adheres to project requirements.- Establish and maintain relationships with appropriate client stakeholders, providing day-to-day contact on project status and changes. Show less

Berlin Metropolitan Area

My mission:- Supporting the VP Professional Services.- Implementation of IT Service Management processes and SaaS tools.- Implementation of IT Security best practices and standards.- Planning and conduction of ITIL courses.- Planning and conduction of Forums / Workshops with all required stakeholders in the responsibility area.

Munich, Bavaria, Germany

Berlin Metropolitan Area

In 2022, I began the exciting journey of creating "The ITSM Practice," a platform designed to share knowledge in IT Service Management (ITSM) and IT Security. This nonprofit initiative goes beyond a traditional podcast, offering webinars, live events, and interactive sessions."The ITSM Practice" is more than just delivering content. It’s about building a community where ITSM and IT Security professionals can learn, share, and grow—all for free. Every part of this project, from the… Show more In 2022, I began the exciting journey of creating "The ITSM Practice," a platform designed to share knowledge in IT Service Management (ITSM) and IT Security. This nonprofit initiative goes beyond a traditional podcast, offering webinars, live events, and interactive sessions."The ITSM Practice" is more than just delivering content. It’s about building a community where ITSM and IT Security professionals can learn, share, and grow—all for free. Every part of this project, from the weekly podcast episodes to webinars and live events, aims to provide valuable, practical insights. These discussions deepen our understanding of ITSM and IT Security.As the founder and host, my goal is to share my experience from working with leading organizations like Volkswagen Financial Services, Vodafone, Swisscom Group, Giesecke+Devrient, and Utimaco. I want to help professionals of all levels enhance their skills and stay ahead in the fast-changing IT world.Join "The ITSM Practice" on Spotify for the latest podcast episodes, and follow us on LinkedIn for updates on webinars and live events. Let’s explore ITSM and IT Security together and reshape what it means to be an IT professional today.Would you like to elevate your IT career with us?Stay Connected:Spotify: podcasters.spotify.com/pod/show/theitsmpracticeApple: https://podcasts.apple.com/us/podcast/the-itsm-practice-elevating-itsm-and-it-security-knowledge/id1720010566Youtube: https://www.youtube.com/@theitsmpracticeWebsite: http://www.theitsmpractice.comContact: Direct message Show less

I proudly host weekly episodes on the "Service Management Leadership" podcast, an initiative by Jeffrey Tefertiller. Our discussions center around the pivotal convergence of ITSM and IT Security.Our podcast has resonated with a broad, global audience, with a significant portion of our listenership hailing from the USA (44%) and the UK (14%).This experience has not only enabled me to further deepen my knowledge but also expand my professional network. I've connected with ITSM and… Show more I proudly host weekly episodes on the "Service Management Leadership" podcast, an initiative by Jeffrey Tefertiller. Our discussions center around the pivotal convergence of ITSM and IT Security.Our podcast has resonated with a broad, global audience, with a significant portion of our listenership hailing from the USA (44%) and the UK (14%).This experience has not only enabled me to further deepen my knowledge but also expand my professional network. I've connected with ITSM and IT Security Experts from around the world, strengthening my foothold in the industry.For insights into the dynamic interplay between ITSM and IT Security, and their collective impact on contemporary service management, I encourage you to tune in: Spotify https://open.spotify.com/show/3LKMr23BNoEZRHV3JdD81YEpisode Highlights:- ITIL- CMDB- Service Design & IT Security- Change Management- ITSM & IT Security- ITIL & FinOps- Business Analysis Practice- Deployment Management Practice- Portfolio Management Practice- Key Industry Terminology: Product, Service, Project, and Solution- ITIL Risk Management Practice- The IT Certification Debate- Problem Management - Service Catalogue- Incident Management - ...Join the conversation and deepen your understanding of the ever-evolving IT landscape. Show less

Munich, Bavaria, Germany

Giesecke+Devrient Mobile Security GmbH is a global company that offers security technologies, both in the physical and digital spheres. Every day, billions of people benefit from G+D innovations in their personal, digital and business lives.With around 11,600 employees across 32 countries, the corporate group develops, manufactures, and distributes products and solutions for the safeguarding of payment processes, identities, connectivity, and data.Highlight: selected for the… Show more Giesecke+Devrient Mobile Security GmbH is a global company that offers security technologies, both in the physical and digital spheres. Every day, billions of people benefit from G+D innovations in their personal, digital and business lives.With around 11,600 employees across 32 countries, the corporate group develops, manufactures, and distributes products and solutions for the safeguarding of payment processes, identities, connectivity, and data.Highlight: selected for the Giesecke+Devrient leadership program.My mission:- Leading Service Quality Managers (IT Internal Auditors).- Act as a champion and driver of the Global Service Quality (Internal Audit) and Global Customer Satisfaction improvement.- Continuous monitoring of the Global IT Service Management Processes (SaaS solutions) via defined KPIs, and identification and execution of required improvement actions.- Ensure that Global Operational Processes and structure meet the external audit and certification requirements (Internal Control Matrix, ITIL, ISAE 3000, PCI DSS, GSMA, ISO/IEC 27001, etc.).- Preparation and coordination of external audits as well as the execution of internal audits and assessments.- Planning and conducting ITIL courses.- Planning and conducting Forums / Workshops with all required stakeholders in the responsibility area.This experience helped me to learn the challenges of a global provider of IT Security and Connectivity technologies.Solutions: improvement of IT Security, improvement of Service Delivery, increase the utilization of ServiceNow.Skills: Leadership, Team Management, Communication, IT Service Management, IT Security, IT Asset Management (CMDB). Show less

Munich, Bavaria, Germany

My mission:- Act as a champion and driver of the Service Quality (Internal Audit) and Customer Satisfaction improvement.- Continuous monitoring of the IT Service Management Processes (SaaS solutions) via defined KPIs, and identification and execution of required improvement actions.- Ensure that the Operational Processes and Structure meet the external audit and certification requirements (Internal Control Matrix, ITIL, ISAE 3000, PCI DSS, GSMA, ISO/IEC 27001, etc.).-… Show more My mission:- Act as a champion and driver of the Service Quality (Internal Audit) and Customer Satisfaction improvement.- Continuous monitoring of the IT Service Management Processes (SaaS solutions) via defined KPIs, and identification and execution of required improvement actions.- Ensure that the Operational Processes and Structure meet the external audit and certification requirements (Internal Control Matrix, ITIL, ISAE 3000, PCI DSS, GSMA, ISO/IEC 27001, etc.).- Preparation and coordination of external audits as well as the execution of internal audits and assessments in the responsibility area.- Planning and conduction of Forums / Workshops with all required stakeholders in the responsibility area. Show less

Remote

PECB is a Montreal (Canada) international certification body for persons, management systems, and products on a wide range of international standards. Please visit https://pecb.com/en.First ISO/IEC 31000 Certified Trainer in Italy, 2nd Certified Trainer in Germany.Certified Trainer for the ISO standards:- ISO/IEC 27001, Information Security Management System, link https://bit.ly/2vXX4uR- ISO/IEC 20000, IT Service Management, link https://bit.ly/2TWqDWT- ISO/IEC… Show more PECB is a Montreal (Canada) international certification body for persons, management systems, and products on a wide range of international standards. Please visit https://pecb.com/en.First ISO/IEC 31000 Certified Trainer in Italy, 2nd Certified Trainer in Germany.Certified Trainer for the ISO standards:- ISO/IEC 27001, Information Security Management System, link https://bit.ly/2vXX4uR- ISO/IEC 20000, IT Service Management, link https://bit.ly/2TWqDWT- ISO/IEC 31000, Risk Management, link https://bit.ly/2gLoHCy Show less

Nürnberg Area, Germany

Co-management of Business Continuity in order to support the implementation of BaFin (ZAG / PSD II) regulations for Payment Service Providers.

Nürnberg Area, Germany

Co-management of AML / CTF in order to support the implementation of BaFin (ZAG / PSD II) regulations for Payment Service Providers.

Nürnberg Area, Germany

Mobility & Parking Payment Service Provider | SaaS ICT based group with circa 500 employees | over 5 million end users of the cashless payment service | +250 B2B Customers.sunhill technologies GmbH develops digital solutions throughout the traffic chain. Volkswagen Financial Services AG, the largest automobile financial services provider in Europe, is the majority shareholder of sunhill technologies GmbH.This experience helped me to learn the Fintech and Mobility Digitalization… Show more Mobility & Parking Payment Service Provider | SaaS ICT based group with circa 500 employees | over 5 million end users of the cashless payment service | +250 B2B Customers.sunhill technologies GmbH develops digital solutions throughout the traffic chain. Volkswagen Financial Services AG, the largest automobile financial services provider in Europe, is the majority shareholder of sunhill technologies GmbH.This experience helped me to learn the Fintech and Mobility Digitalization challenges and a new culture.Solutions: improvement of IT Security (ISO/IEC 27001), Business Continuity, IT Compliance, IT Risks. Implementation of ZAG / PSD II (1st line / 2nd line / 3rd line defense), Portfolio and Programme Management. Implementation of Supplier Management, Procurement. Improvement of Service Delivery.Skills: Leadership, Team Management, Coaching, Negotiation, Communication, Contract Management, Programme Management, IT Governance, IT Risk Management, IT Service Management, IT Security, IT Asset Management (CMDB). Show less

Milan (Italy) - Nürnberg (Germany)

Solutions: implementation of IT Security (ISO/IEC 27001), implementation of IT Service Continuity, implementation of Volkswagen Financial Services IT Governance & Compliance framework. Implementation of ITIL processes and service desks for Corporate IT and Customer facing products.Skills: Team Management, Coaching, Negotiation, Contract Management, Communication, Pre-sales Management, Project Management, IT Governance, IT Service Management, IT Security, IT Business Continuity.

Remote

PECB is a Montreal (Canada) international certification body for persons, management systems, and products on a wide range of international standards. Please visit https://pecb.com/en.1st ISO/IEC 27001 Examiner | Auditor selected for the italian market.In charge of exams related to the standards:- ISO/IEC 27001, Information Security Management System, link https://bit.ly/2vXX4uR- ISO/IEC 20000, IT Service Management, link https://bit.ly/2TWqDWT- ISO/IEC 21500… Show more PECB is a Montreal (Canada) international certification body for persons, management systems, and products on a wide range of international standards. Please visit https://pecb.com/en.1st ISO/IEC 27001 Examiner | Auditor selected for the italian market.In charge of exams related to the standards:- ISO/IEC 27001, Information Security Management System, link https://bit.ly/2vXX4uR- ISO/IEC 20000, IT Service Management, link https://bit.ly/2TWqDWT- ISO/IEC 21500, Project Management, link https://bit.ly/2NemCNq- ISO/IEC 37001, Anti-Bribery, link https://bit.ly/2KGePq4 Show less

Milan Area, Italy

Management Consulting / ICT based group with circa 40 employees | over €10 million in annual sales.Solutions: coached about Incident Management, ISO/IEC 20000 renewal, created Service Delivery documentation, created working instructions for Operations Management, implemented IT Vendors management, monitored Professional Services (Process Improvement), Implemented SaaS ITSM tool, recruited SaaS and E-Learning Channel Partners.Skills: Team Management, Coaching, Negotiation… Show more Management Consulting / ICT based group with circa 40 employees | over €10 million in annual sales.Solutions: coached about Incident Management, ISO/IEC 20000 renewal, created Service Delivery documentation, created working instructions for Operations Management, implemented IT Vendors management, monitored Professional Services (Process Improvement), Implemented SaaS ITSM tool, recruited SaaS and E-Learning Channel Partners.Skills: Team Management, Coaching, Negotiation, Contract Management, Communication, Pre-sales Management, Project Management, IT Governance, IT Service Management, IT Security, IT Asset Management.Key Customers: - Amundi Asset Management - BNP Paribas SpA (Finance, web www.amundi.it).- Business Integration Partners SpA (Consulting, web www.bipconsulting.com).- Arma dei Carabinieri (Defense, web www.carabinieri.it).- Fastweb SpA - Swisscom Group (Telco, web www.fastweb.it).- RGI Group SpA (Insurance BPO, web www.rgigroup.it).- Serco SpA (Space, web www.serco.com).- European Space Agency (Space, web www.esa.int).- Vodafone Asset Management Company Sarl (Finance, web www.vodafone.com).- Vodafone Group Services Ltd (Telco, web www.vodafone.com).- itmSUITE Srl (SaaS, web www.itmsuite.eu).- iLEARN Srl (E-learning-Training, web www.innovativelearning.eu). Show less

County Cork, Ireland

ICT based company with circa 300 employees | HQ in USA, subsidiaries in Ireland, Australia, Japan | over €3 million in annual sales (Irish subsidiary).This experience helped me to learn a new language and a new culture.Solutions: inside sales, implemented an indirect sales channel, customer relationship management, tender management.Skills: Contract Management, Project Management, IT Business Continuity.Sales performances:- Target 2015 for Italy, January… Show more ICT based company with circa 300 employees | HQ in USA, subsidiaries in Ireland, Australia, Japan | over €3 million in annual sales (Irish subsidiary).This experience helped me to learn a new language and a new culture.Solutions: inside sales, implemented an indirect sales channel, customer relationship management, tender management.Skills: Contract Management, Project Management, IT Business Continuity.Sales performances:- Target 2015 for Italy, January +133%, February 95%, March 98%, April +110% and May +130%. - Target 2014 for Italy 86%. Onboarded a Tier 1 Distributor and 3 Platinum Partners. - Over 80 Webinars and 3 Events. Show less

Italy

I decided to change my career path, I left a tech job in order to create a B2B small business: Telnovo Data Center Services.Telnovo provided these services to IT Companies:- Becoming a Managed Service Provider.- Implementing Cloud backup for Dynamics NAV, JD Edwards, ADempiere.- Implementing IT Business Continuity for Ms Platforms.- Service Desk H24 for 3rd parties.This experience helped me to learn how to start a business from the scratch.Solutions:… Show more I decided to change my career path, I left a tech job in order to create a B2B small business: Telnovo Data Center Services.Telnovo provided these services to IT Companies:- Becoming a Managed Service Provider.- Implementing Cloud backup for Dynamics NAV, JD Edwards, ADempiere.- Implementing IT Business Continuity for Ms Platforms.- Service Desk H24 for 3rd parties.This experience helped me to learn how to start a business from the scratch.Solutions: trained IT Companies, implemented backup solutions, local NAS installation, storage installation in DC, virtualization design, migration to cloud, implementation and management of networks.Skills: Team Management, Negotiation, Contract Management, Communication, Pre-sales Management, Project Management, IT Security, IT Business Continuity. Show less

Italy

I started my career as Management Consultant and Trainer (ITIL, ISO standards) focusing on IT Operations, Business Operations, Government Services.During this experience I developed the Client-first mindset and I started reporting to C-level executives.Solutions: implemented ITIL based processes, implemented service desks (Atlassian & Cherwell products) trained Managers and Directors, implemented e-learning project, implemented ISO/IEC 27001, trained junior professionals about… Show more I started my career as Management Consultant and Trainer (ITIL, ISO standards) focusing on IT Operations, Business Operations, Government Services.During this experience I developed the Client-first mindset and I started reporting to C-level executives.Solutions: implemented ITIL based processes, implemented service desks (Atlassian & Cherwell products) trained Managers and Directors, implemented e-learning project, implemented ISO/IEC 27001, trained junior professionals about PM and Change Management.Skills: Team Management, Coaching, Negotiation, Contract Management, Communication, Pre-sales Management, Project Management, IT Governance, IT Service Management, IT Security, IT Business Continuity.Key Customers:- Uirnet SpA, Ministry of Transport (Government, web www.uirnet.it).- Beta 80 Group SpA (System Integration, web www.beta80group.it).- HSPI SpA (Management Consulting, web www.hspi.it).- Prometeo Management Consulting Srl (Management Consulting, web www.prometeomc.it).- Eutelia SpA (Telco operator for SMB, web www.eutelia.it).- Thompson Consulting Italia Srl (Management Consulting, web www.tcitalia.it).- Euten Srl (Government Services, web www.euten.com). Show less

Milan Area, Italy

ICT based company with circa 6,000 employees | HQ in Italy, subsidiaries in Spain, France, Germany, Netherlands, USA, Switzerland, Romania, China | over €400 million in annual sales.Solutions: implemented IVR/DMS/CTI, implemented BMC Remedy, web based ERP, pre-sales Service Desk / Call Center infrastructure solutions.Skills: Team Management, Pre-sales Management, Tender Management, IT System Engineering, Healthcare Processes, Business Analysis, Project Management.Key… Show more ICT based company with circa 6,000 employees | HQ in Italy, subsidiaries in Spain, France, Germany, Netherlands, USA, Switzerland, Romania, China | over €400 million in annual sales.Solutions: implemented IVR/DMS/CTI, implemented BMC Remedy, web based ERP, pre-sales Service Desk / Call Center infrastructure solutions.Skills: Team Management, Pre-sales Management, Tender Management, IT System Engineering, Healthcare Processes, Business Analysis, Project Management.Key Customers:- Vodafone Italy SpA (Telco, web www.vodafone.com).- Lombardia Informatica SpA (Government, web www.lispa.it).- Public Hospitals and Private Hospitals in Lombardy (IT) and Tessin (CH). Show less

Solutions: implemented IVR/DMS, implemented web based ERP, pre-sales infrastructure solutions.Skills: IT System Engineering, Project Management.Key Customer:- Vodafone Italy SpA (Telco, web www.vodafone.com).

Milan Area, Italy

ICT based group with circa 80 employees | HQ in Italy, subsidiaries in USA, UK and Spain | over €30 million in annual sales.Solutions: implemented IVR/DMS, implemented web based Marketing tools, implemented VAS platforms.Skills: Team Management, IT System Engineering, Project Management.Key Customer:- Vodafone Italy SpA (Telco, web www.vodafone.com).

Milan Area, Italy

Solutions: implemented IVR/DMS, technical support.Skills: IT System Engineering, Project Management.Key Customer:- Vodafone Italy SpA (Telco, web www.vodafone.com).

Milan Area, Italy

3rd Italian Network operator with circa 10,000 employees | over €5 billion in annual sales. Solutions: technical support for Ericsson PPAS and HVR, Nortel Networks IVR/DMS, and Siemens VAS platforms.Skills: IT System Engineering, Networking, Project Management.

Ancona Area, Italy

Teramo, Italia

L'Aquila, Italia

Rome Area, Italy

Education record

I attended circa 15 ITIL courses to support the achievement of certifications.

Education record

Courses related to: - Secure Software Development: Requirements, Design, and Reuse. - Secure Software Development: Implementation..

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FinOps Certified Practitioner course.

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PECB Certified Lead Cloud Security Manager.

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US MoD Cybersecurity Maturity Model Foundation.

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PECB ISO/IEC 31000 Lead Risk Manager.

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Scrum Product Owner course.

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Scrum Master training course.

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Implementing the platforms itmSUITE / itmCLOUD. Courses about how to implement: - IT Service Management. - Portfolio & Project Management..

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Courses about: - Channel Management. - Partners Management. - StorageCraft Products for VAR/Resellers.

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IT Financial Processes.

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Courses about: - IT Senior Consultant course. - Tender and Contract Management. - Pre-Sales Management. - VMware product and services.

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BPM - Business Process Management.

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Courses about: - Information Security Awareness. - Information Security Implementation.

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Citrix Products and Desktop Farm implementation and management.

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Courses about: - Project Management (Basic, Intermediate). - Customer Relationship Management Strategies. - Crisis and Emergency.

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Red Hat Enterprise Linux Basic | Intermediate | Advanced.

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Intermediate training about the Wind Tre Network and Network Operations. Courses about: - CISCO routers. - CISCO firewalls. - CISCO Works.

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Basic & Intermediate training about the Wind Tre Network and Network Operations.

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Wind Tre on boarding training. Basic courses about: - TLC Market in Italy. - Sales Dept activities. - Marketing Dept activities. - Finance.

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Regional post Secondary Vocational education course as Computer Networking Manager.

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Regional post Secondary Vocational education course as ERP Analyst Programmer.

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Study of law, military law, forensic, investigative subjects and criminology, foreign languages and information technology. Military.

Education record

Secondary school Diploma in Accounting, Bookkeeping and Programming.