Jacob M. Email & Phone Number

Tampa, Florida, United States

• Handled EDR migration.• PAM Solution Integration and Management.• Successfully headed cybersecurity awareness program.

United States

• Implemented security measures to reduce threats and damage related to cyber-attacks.• Trained users and promoted security awareness to ensure system security and to improve network efficiency.

New Port Richey, Florida, United States

• Designated as Adobe Subject Matter Expert (SME) while maintaining 100% Ticket Resolution Rate.• Imaged and recycled over 800 devices, while creating documentation for new software such as Adobe Suite.• Spearheaded new asset management audit for more than 350 remote devices in less than two months’ time.• Undertook responsibility as Tier 1 and Tier 2 tech support, with opportunities to successfully lead Tier 3 issue resolutions.

Tampa, Florida, United States

• Commended for quickly resolving complex Tier 2 and Tier 3 issues without escalation.• Installed a secure CCTV security camera system with a back-up power source for 100% up-time.

Tampa, Florida, United States

• Attained surpassing scores on attendance, growth, innovation, inspections, quality, and teamwork.• Gained and sustained 100% and 100% customer and employee satisfaction in BMT-TC and PACU.• Outperformed Hospital ES for Clinic ES to achieve 1st place in satisfactory ratings from employees and patients.

San Antonio, Florida

• Performed live event troubleshooting on client laptops, field nodes, and website.• Provided technical assistance for GPS tracking network over TCP/IP and cellular.

Tampa, Florida

• Delivered on-site, phone, and remote desktop technical support for 19 dealerships and 5,000 users.• Managed Symantec and Malwarebytes anti-virus for root-cause analysis and reporting.• Supervised deployment of over 450 machines; All-in-Ones, industrials, laptops, thin-clients, towers, zero-clients.

Lutz, Florida

• Became sole point of contact for Ferman’s IT department with a hard focus on reporting and auditing.• Tested newly installed equipment to determine proper functionality and compliance with regulations.

Zephyrhills, Florida, United States

• Authored and maintained well-organized, efficient, and successful manual test cases for the entire team.• Increased the efficiency of refurbishing electronic hardware, resulting in increased revenue of $29,580 per month.

Bachelor Of Science - Bs, Information Technology, 3.8 Gpa, Dean'S List

Completed 137 credits of 120 required credits Advanced Program Design Architecture and Operating Systems Computer Security Policies Cyber.

Associate Of Arts (A.A.), Computer Programming & Analysis

Completed 70 credits of 60 required credits Advanced Microsoft Applications Computer Concepts Introduction to Networking Managing.