Jacob M. Email & Phone Number

Tampa, Florida, United States

• Handled EDR migration.
• PAM Solution Integration and Management.
• Successfully headed cybersecurity awareness program.

United States

• Implemented security measures to reduce threats and damage related to cyber-attacks.
• Trained users and promoted security awareness to ensure system security and to improve network efficiency.

New Port Richey, Florida, United States

• Designated as Adobe Subject Matter Expert (SME) while maintaining 100% Ticket Resolution Rate.
• Imaged and recycled over 800 devices, while creating documentation for new software such as Adobe Suite.
• Spearheaded new asset management audit for more than 350 remote devices in less than two months’ time.
• Undertook responsibility as Tier 1 and Tier 2 tech support, with opportunities to successfully lead Tier 3 issue resolutions.

Tampa, Florida, United States

• Commended for quickly resolving complex Tier 2 and Tier 3 issues without escalation.
• Installed a secure CCTV security camera system with a back-up power source for 100% up-time.

Tampa, Florida, United States

• Attained surpassing scores on attendance, growth, innovation, inspections, quality, and teamwork.
• Gained and sustained 100% and 100% customer and employee satisfaction in BMT-TC and PACU.
• Outperformed Hospital ES for Clinic ES to achieve 1st place in satisfactory ratings from employees and patients.

San Antonio, Florida

• Performed live event troubleshooting on client laptops, field nodes, and website.
• Provided technical assistance for GPS tracking network over TCP/IP and cellular.

Tampa, Florida

• Delivered on-site, phone, and remote desktop technical support for 19 dealerships and 5,000 users.
• Managed Symantec and Malwarebytes anti-virus for root-cause analysis and reporting.
• Supervised deployment of over 450 machines; All-in-Ones, industrials, laptops, thin-clients, towers, zero-clients.

Lutz, Florida

• Became sole point of contact for Ferman’s IT department with a hard focus on reporting and auditing.
• Tested newly installed equipment to determine proper functionality and compliance with regulations.

Zephyrhills, Florida, United States

• Authored and maintained well-organized, efficient, and successful manual test cases for the entire team.
• Increased the efficiency of refurbishing electronic hardware, resulting in increased revenue of $29,580 per month.

Bachelor Of Science - Bs, Information Technology, 3.8 Gpa, Dean'S List

Completed 137 credits of 120 required credits Advanced Program Design Architecture and Operating Systems Computer Security Policies Cyber.

Associate Of Arts (A.A.), Computer Programming & Analysis

Completed 70 credits of 60 required credits Advanced Microsoft Applications Computer Concepts Introduction to Networking Managing.