Jacob Miller Email & Phone Number

South San Francisco, California, Us

* Managed and resolved PCI-related inquiries from internal teams and external users, providing expertise on complex compliance issues beyond tier 1 and tier 2 support capabilities.* Assessed and verified merchant PCI compliance documentation to ensure adherence to PCI DSS standards.* Generated detailed reports on PCI compliance for financial partners, including Visa and Mastercard, and developed scripts for automation and to confirm accuracy.

South San Francisco, California, Us

* Collaborated with merchants to troubleshoot and resolve complex API and integration issues, ensuring seamless functionality and customer satisfaction.* Provided Tier 2 support for third-party vendors to ensure integrations performed correctly and address any issues raised by users.* Utilized SQL to generate detailed usage and performance reports for plugins and internal departments, driving data-informed decisions.

San Francisco, California, Us

* Developed and maintained SQL-based dashboards to monitor real-time POS provider outages and issues.* Collaborated with restaurants to troubleshoot and resolve integration errors between POS providers and DoorDash.* Coordinated with POS providers to execute mass system updates.

Springfield, Mo, Us

* Remotely maintained hardware and software for 177 retail locations.* Created and maintained comprehensive documentation for procedures, tools, and troubleshooting.* Led company-wide OS updates and server patches.* Developed custom tools and scripts to streamline daily operations and improve department workflows.

Chesterfield, Missouri, Us

Working in the Patient Access department required me to do a variety of clerical duties for physicians and clinical staff. I would retrieve insurance and patient information, provide forms for tests or interoffice communications, and secure signatures as needed. I am also responsible for communicating insurance benefits to the patients and collecting copays. I would carry out all these duties while maintaining a caring, friendly, and professional manner.

Chandler, Az, Us

* Provide Tier 2 support for Keap’s customers by researching, troubleshooting, and resolving technical issues* Advise customers on best practices for using Keap software and assist in developing customized solutions* Act as a technical liaison between customers and internal teams to ensure quality customer service* Analyze customer feedback to track trends, identify root causes, and improve customer experience* Develop detailed technical reports and documentations to ensure consistent and thorough customer support

Game Programming, Computer Programming, Specific Applications

Responsive Web Design Certificate, Computer Software Engineering