James Greer

James Greer Email and Phone Number

Control Center Operations Lead @ American Airlines
Charlotte, NC, US
James Greer's Location
Charlotte, North Carolina, United States, United States
James Greer's Contact Details

James Greer personal email

n/a
About James Greer

Aviation has been more than a career for me—it’s a passion that began in childhood, spending summer days at the Airport Overlook photographing planes as they ascended into the sky. I still remember the excitement I felt witnessing the precision and coordination it took to keep operations running smoothly. This fascination shaped my ambition, and at 18, I transitioned from observer to participant by joining the industry as a ramp agent for an airline contractor servicing Delta Air Lines aircraft. After seven months in that role, I moved on to American Airlines, where I spent a year further developing my skills and understanding of airline operations while working on the ramp.Over time, my experience led me to an exciting opportunity in the Hub Control Center, where I became, to my knowledge, the youngest employee in the airline to take on this role. As a Control Center Coordinator, I focus on gate planning, collaborating with multiple departments to ensure flights depart on time and passengers receive the best experience possible. I work closely with managers and colleagues, both locally and in the Integrated Operations Center (IOC), making real-time decisions that directly impact the smoothness and efficiency of our operations.In the Hub Control Center, I’ve contributed to process improvements by helping to optimize the technology we use. Leveraging my experience in IT, I’ve identified ways to streamline operations, automate tasks, and enhance communication between departments. These enhancements have led to smoother daily operations and reduced delays.Looking ahead, I’m excited to continue growing in the industry. I’m currently pursuing my FAA dispatch certification, which will allow me to play a larger role in airline-wide operations. This certification will deepen my understanding of how various elements of an airline work together, enabling me to make greater contributions to American Airlines.Outside of work, my passion for aviation extends to my personal interests. Photography has always been a creative outlet for me, and I often use it to capture specific events and special moments within the company. Additionally, I’m constantly exploring ways to integrate my tech skills into everyday processes, finding efficiencies and innovations in both my work and hobbies.

James Greer's Current Company Details
American Airlines

American Airlines

View
Control Center Operations Lead
Charlotte, NC, US
Website:
aa.com
Employees:
56677
James Greer Work Experience Details
  • American Airlines
    Control Center Operations Lead
    American Airlines
    Charlotte, Nc, Us
  • American Airlines
    Control Center Operations Lead - Clt Hcc
    American Airlines Jul 2023 - Present
    Charlotte, North Carolina, United States
    Oversee daily aircraft parking and gate assignments for American's second busiest hub, ensuring efficient gate utilization while maximizing operational capacity and enhancing customer experience.Collaborate with the Integrated Operations Center (IOC) and local managers to implement real-time tactical adjustments, minimizing disruptions from weather, mechanical delays, and other operational challenges.Lead a team of Turn Coordinators to streamline communication between ground crew, flight operations, and customer service teams, driving improvements in on-time performance and turnaround efficiency.Continuously analyze and improve current processes, introducing technological solutions to automate tasks and optimize gate planning operations.Ensure compliance with safety regulations and operational protocols, while balancing real-time decision-making under high-pressure situations to keep the hub running smoothly.
  • American Airlines
    Fleet Service Agent
    American Airlines Mar 2022 - Jul 2023
    Charlotte, North Carolina, United States
    Safely guided and marshaled inbound and outbound aircraft, ensuring smooth gate arrivals and departures while preventing damage to aircraft and equipment.Assisted with ground handling by loading and unloading passenger luggage and cargo in compliance with flight weight and balance requirements, contributing to operational efficiency and safety.Conducted thorough pre-flight and post-flight aircraft inspections, identifying and reporting any potential damage to prevent flight delays or safety hazards.Operated various ground service equipment, including pushback tugs, belt loaders, and bag tugs.Coordinated closely with the ramp and operations teams to ensure adherence to tight schedules, improving on-time departure rates.Certified in specialized tasks such as Lektro towbarless pushback operations and Widebody ramp operations.
  • Chick-Fil-A Restaurants
    It Manager
    Chick-Fil-A Restaurants Mar 2023 - Apr 2024
    Matthews Fsu - Matthews, Nc
    Managed IT assets, troubleshooting and maintaining equipment to ensure seamless operations.Designed and implemented solutions that improved the employee and guest experience.Created training materials and provided IT reports to senior leadership, supporting informed decision-making.
  • Chick-Fil-A-Franchise
    Team Member
    Chick-Fil-A-Franchise Aug 2019 - Mar 2023
    Matthews Fsu - Matthews, Nc
    Delivered high-quality customer service in a fast-paced environment by accurately taking orders, resolving customer inquiries, and ensuring a positive dining experience.Managed food preparation, including cooking, filleting, and frying, while strictly adhering to food safety and sanitation guidelines to ensure compliance with health regulations.Handled cash transactions and reconciled cash drawers to maintain accuracy and accountability.Trained and mentored new team members, promoting a positive and collaborative work environment by applying servant leadership principles.Developed multitasking and problem-solving skills to manage dynamic situations efficiently, contributing to smooth operations during peak hours.
  • Integrated Deicing Services, Llc
    Aircraft De-Icer
    Integrated Deicing Services, Llc Nov 2021 - May 2023
    Charlotte, North Carolina, United States
    Operated deicing trucks and booms to safely remove winter contaminants from aircraft surfaces.Conducted post-deice and tactile checks to ensure compliance with safety standards.Communicated with crews and dispatch teams via radio to ensure operational efficiency.
  • Unifi
    Ramp Agent
    Unifi Aug 2021 - Feb 2022
    Charlotte, North Carolina, United States
    Safely marshaled and wing-walked Delta aircraft to and from gates, ensuring smooth coordination between ground operations and flight crews.Loaded and unloaded passenger baggage and cargo in line with weight and balance requirements, supporting on-time departures and efficient flight operations.Cleaned aircraft cabins to meet Delta’s cleanliness standards and TSA security protocols.Operated ground service equipment, including belt loaders, pushback tugs, and lavatory carts, ensuring smooth and safe operations.Assisted passengers and flight crews with luggage handling, providing a positive travel experience.
  • James Greer Media
    Digital Media Producer
    James Greer Media Jun 2019 - Nov 2021
    Charlotte, North Carolina, United States
    Created custom digital content, including promotional videos and event coverage, for clients like schools, churches, and local organizations.Managed all stages of production, from filming to final edits, ensuring timely delivery and high-quality results.Worked directly with clients to understand their needs and deliver media that aligned with their goals.

James Greer Skills

Editing Photography Youtube Instagram Leadership Delegation Pc Building Networking Video Production Instagram Marketing

James Greer Education Details

  • Greyfriars Classical Academy
    Greyfriars Classical Academy
    High School

Frequently Asked Questions about James Greer

What company does James Greer work for?

James Greer works for American Airlines

What is James Greer's role at the current company?

James Greer's current role is Control Center Operations Lead.

What is James Greer's email address?

James Greer's email address is ja****@****oop.net

What schools did James Greer attend?

James Greer attended Greyfriars Classical Academy.

What skills is James Greer known for?

James Greer has skills like Editing, Photography, Youtube, Instagram, Leadership, Delegation, Pc Building, Networking, Video Production, Instagram Marketing.

Who are James Greer's colleagues?

James Greer's colleagues are Matthew Whitehead, C.m., Dan Reavis, Daniel Reyes, Uchenna Christian, Edna Augustus, Fakorede Precious, Jose Miguel Baldioceda Murillo.

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