Jay Ray Email & Phone Number

Madison, WI, US

Madison, WI

The Technology Operations Manager supports technology support, infrastructure, and services, while supervising on-site technology staff at the Library Technology Help Desk and in learning spaces within Memorial, College, and Steenbock Libraries on the UW-Madison campus. In addition to general staff support, the supported library spaces include study rooms.

• Main Project:Worked for the Green Bay Diocese in preparation for the integration of remote sites into the diocesan domain and virtual desktop infrastructure; major project objectives listed below.
• Configuration and installation of network appliances, such as switches, routers, and firewalls, for local use and connecting to centralized, off-site servers.
• Configuration of local server for print and file sharing, local domain control, and DHCP/DNS services.
• Collection of user information and data for the migration process.
• Training and configuration of end user assets, confirming working order and troubleshooting lingering issues.

Indianapolis, IN

• Performed equipment and software evaluation, maintenance, and upgrade activities in a timely and efficient manner, so as to maximize usefulness and availability to faculty and students. Maintained updated inventory.
• Managed student worker duties at the technology help desk with a changing number of reports, ranging from four to ten individuals depending on institutional need. Provided shift schedules and delegated daily work.
• Supported the creation of a render farm for on-campus use with applications such as Autodesk Maya; included server-side and client-side software analysis and implementation, so all on-campus computing systems assist in.
• Developed and implemented a new documentation system for both troubleshooting and dissemination of information within the technical support team; project also included information and training materials for use with.
• Planned and completed the roll out of the Windows 7 operating system to all staff and faculty computers for day to day use, including all image creation, testing, and deployment processes, as well as documentation and.

Indianapolis, IN

• Managed the Media Services Department for work with state agencies and higher education clients. Researched, designed, tested, and implemented media distribution, eLearning, and video conferencing platforms; setup and.
• Managed Help Desk worker activities with four full-time reports and eleven reports consisting of mixed part-time and internship-based workers. Provided logistical analysis of worker efficiency and effectiveness, as.
• Served as project lead in the design and implementation of the streaming experience for the International Violin Competition of Indianapolis 2010, managing on-site streaming, flash player design and creation, as well.
• Managed streaming contract for Heartland Truly Moving Pictures Film Festival, which included flash player design and streaming server implementation, as well as on-site videography and client support.
• Developed and implemented Windows Media and Flash-based Content Distribution Networks for use in on- and off-site content streaming, including a scalable design and an security-conscious content server/cache server.
• Developed and implemented Moodle eLearning environment for various higher education institutions across Indiana. Trained partner institution faculty and staff on eLearning platform best practices.

Valparaiso, IN

• Supported computing activities of campus faculty and staff. Trained colleagues as necessary with regard to support duties and Apple Mac computers. Managed the student-run IT Help Desk. Created or insured existence of.
• Led production project for promotional video regarding the new student union building on campus; this included filming, editing, voiceover work, and final product website design.
• Managed the student-run help desk, which included training and supporting new hires, scheduling help desk activities and delegating shift duties, and assisting as second-level support with unsolved technical problems.
• Led troubleshooting activities for Apple Mac computers on campus as issues occurred.

Chicago, IL

Fulfilled the roles Mac Specialist and Inventory Control Specialist at Chicago's flagship Apple Store, North Michigan Avenue, working an average of 35 hours a week while on summer breaks during undergraduate education. As Mac Specialist, supported costumers in their purchase and use of various Apple products. As Inventory Control Specialist, insured a.

Master Of Science (Ms), Information Systems And Technology

The degree in Information Systems and Technology with a focus on Information Architecture and Design included coursework in web and media.

Bachelor Of Science (Bs), Mechanical Engineering