Jenna Webb Email & Phone Number

Napa, Ca, Us

Group Account Director for a global strategy and research agency. As the head of my department, I provided senior-level, strategic oversight of programs, projects and accounts and was responsible for building and maintaining strong client relationships. I managed project portfolios and analyzed accounts to bolster client success, retain partnerships, and maximize revenue potential.Highlights‣ Liaised with internal and client legal teams to develop contracts and shepherd agreements through execution‣ Standardized existing agreements, created new templates, and developed new standards for managing account and project workflows‣ Created new account management tools for tracking and calculating monthly revenue and expenses for forecasting and reporting‣ Led implementation of proprietary, automation tool that simulates real-time procedures and user experience in order to test hypotheses, identify issues, and generate key data points to drive decisions

San Francisco Bay Area

Sr. Business Analyst supporting the Deal Desk. I provided critical support in the deal approval process across existing lines of business and new initiatives within Dolby. As a trusted advisor and business liaison for cross-functional teams, I drove deals to delivery and met tight internal or customer-driven deadlines.Highlights‣ Improved existing processes and implemented solutions to gain efficiencies‣ Managed deliverables, documented action items, engaged with cross-functional partners and served as an escalation point to shepherd proposals to closure by due date‣ Reviewed new deals and programs for variations against standard deals and analyzed deal metrics and margins to ensure profitability

San Francisco, California, United States

Project Manager within Dolby’s Project Management Office for New Business Design and Implementation. I supported the business by leading small to large projects with cross-functional teams across multiple departments.Highlights‣ Developed new automated tool to vet and prioritize requests, track project and program status, and manage resources‣ Implemented large-scale finance and operations software solutions‣ Contributed to the team growth through training on process and tools

San Francisco Bay Area

Director of business development and client success for a seed-stage venture. I was the head of lead generation, new business acquisition, and client management in the San Francisco market.Highlights‣ Selectively targeted new prospects that supported the growth trajectory of the company‣ Successfully pitched for new business and increased revenue through productive partnerships‣ Developed hypotheses about markets and trends and their potential impact on the business‣ Developed and implemented new processes and best practices including templates and tools‣ Generated new email templates, sales materials and tutorials‣ Creative director and stylist at client photography sessions

San Francisco Bay Area

Project/Client Manager for a leading hospitality consulting firm based in San Francisco. I worked with some of the biggest names in the industry, including Starbucks, Marriott, McDonald’s and others, to create new concepts, develop and implement innovative, profit-driven product ideas and drive operational improvements. My leadership and interpersonal skills made me a trusted, valuable partner who can successfully seek and implement impactful solutions.Highlights‣ Led implementation for two new concepts in the Mexican market including brand identity creation, business and market strategy, financial modeling, menu and operations design and development, guest experience, and training and launch support‣ Successfully pitched, acquired, and retained high-profile clientele ‣ Contributed as an industry expert as a moderator and panelist at national and global industry conferences including SXSW and GRIF

San Francisco Bay Area

‣ Crafted project scopes, briefs, case studies and presentations‣ Created unique, meaningful content that delivers upon its purpose and engages with its target audience‣ Copyedited all client assignments and deliverables‣ Designed all company marketing materials, including website, social media, events, conferences, and newsletters‣ Conducted research of select markets to uncover inspiration and areas of opportunity‣ Critically analyzed client P/L data to identify growth opportunities, support hypothesis and drive impact conversations with the client‣ Created naming constructs, positioning statements and marketing strategies for new products‣ Built and led presentations at local, national and global industry events‣ Acutely understood the priorities of the business and its stakeholders‣ Consistently delivered on time, within budget and against agreed objectives‣ Communicated succinctly and efficiently across client and project teams

Napa, California

- Spearheaded the development of an evolved catering and events program- Refined communication channels and standardized processes - Composed concise briefs outlining the objectives, details, roles and responsibilities associated with each event- Took a proactive approach to coordinating complex logistics- Directed every aspect of an event, liaising with cross-functional teams and suppliers to deliver the client vision- Clearly and consistency communicated between departments to ensure positive collaboration and smooth event execution- Actively engaged in the community to acquire new business and maintain existing client relationships- Reduced waste and labor costs, resulting in a dramatic increase in annual earnings - Generated a 200% increase in revenue within the events and catering department from the previous year

Yountville, California

- Maximized revenue by balancing the dual interests of the company and the clients - Created new organizational systems to more acutely focus individual responsibilities and exceed guest needs- Liaised with multiple departments to ensure that company goals and initiatives were met - Utilized intuitive systems to maintain an inventory of vacancies, reservations and assignments - Secured guest satisfaction and aided in reaching sales goals-Compiled and checked daily record sheets, guest accounts, receipts and vouchers, ensuring client accounts were up-to-date- Designed and coordinated excursions, activities and events personally tailored to individual desires- Developed positive relationships with clients, creating and securing future business for the company

Northern Cape Province, South Africa

Tswalu is South Africa's largest private game reserve, which boasts a five star resort and spa drawing in travelers from every facet of the world. At this world-renowned epicurean destination I successfully completed a practical internship program, receiving hospitality management certification and invaluable cultural experience. During my program, I spent 3 weeks in each department of the reserve learning their departmental functions and often times overseeing their daily activities. During the final 12 weeks of my program I took on the full time position of Operations Manager, supervising the service staff as well as coordinating guest schedules and overseeing general operations of the resort. As a member of the internship team, I was instrumental in implementing a new training program for future interns. This was accomplished through consistent, constructive communication with my superiors and an unrelenting desire to effect positive changes within the program.

Seattle, Washington

I successfully and confidently managed reservations in a consistently high-volume environment. Through precise execution of available space and accurate time management, I boosted sales and satisfied guest needs.I was responsible for the function of the restaurant when upper management was unavailable and I skillfully maintained control and smooth flow of service in a fast-paced, stressful setting. On multiple occasions, I was personally requested by clients to oversee their private events.I channeled my creative talents into completing and maintaining artwork throughout the restaurant. This included display boards as well as street-side advertisements and other various art specifically requested by the owner.

Bellevue, Washington

Working with large-scale, multi-national clients such as Walgreens and Walmart, I performed routine, detailed background checks and screenings of potential employees. By creating an acutely organized system, I was able to streamline the flow of incoming and outgoing hires which increased company gains. I was held responsible for leading detailed induction meetings with new employees ensuring easier transitions into the workplace. My willingness to aid other coworkers by sharing heavy workloads generated a positive and balanced business climate.

I delivered exceptional customer service and leadership whilst completing my Bachelor's Degree.I cohesively worked with both front-of-house and back-of-house staff in order to ensure optimal guest experiences and staff efficiency. By continually expanding my product knowledge, I helped to increase sales and boost the success of the business.

Bellevue, Washington

I worked alongside owner, Amy Rogers, to coordinate and administrate a large fundraising event known as Run Baby Run. For this event The Doingood Foundation partnered with well-known, Northwest runners Nick and Liz Merrill to raise AIDS awareness and generate funds for a new nursery school in Uganda. I composed letters to potential donors, handled donations, formulated the guest list, organized incoming and outgoing inquiries, and helped orchestrate the success of the event. My charitable work on this event with Amy was not only educational but also personally fulfilling.

Greater Seattle Area

I polished my interpersonal skills whilst working my way through my university education. I took the leadership role on large-scale banquet events, acting as the main point of contact for the guests and the director for service staff. This crafted strong customer relations for the company and strengthened my sales initiative.

Bitterroot Valley, Montana

I standardized the procurement process to create a cost-control system for inventory directly related to product sales. Within my first year, I was promoted to manager. I processed and organized daily sales reports, trained new employees, handled employee scheduling, oversaw daily operations, and helped build a strong customer service oriented reputation for the company.