John Harte Email & Phone Number

York, GB

York, GB

Denver, Colorado, United States

Global leader tasked with building, leading, coaching and mentoring a global team of Senior Managers / Managers, Technical Support Engineers, and Support Representatives. Responsible for the support strategy & delivery of Contentful's world-class support to all of our customers around the world. Drive increased customer satisfaction and retention.

London, United Kingdom

Providing leadership responsibility for the delivery and support of global technical teams across multiple portfolios in ServiceNow's 24x7 World Class Customer Support Center.I have responsibility and overshadow the Implementation, delivery and monitoring of all activities impacting my highly motivated and talented Managers and Technical Support Engineers.

York, United Kingdom

In my role as a client advocate, I fundamentally support our customers adoption of ServiceNow. I achieve this by building an understanding of our customers business strategies, challenges and IT landscape. This allows me to assist in the customer being successful in their objectives and being able to deliver their business realisation by aligning.

Sydney, Australia

I lead a team of EaaS (Everything as a Service) Integration experts in a rapidly growing, global support team where we are responsible for delivering technical solutions and maintaining customer satisfaction by delivering a world class customer experience.My role is one designed to lead by example, to build and maintain the ServiceNow culture where we; and.

Sydney, Australia

Lead / Senior Critical Situation Manager for the APJ Region acting as a Major Incident Manager for ServiceNow and their entire global customer base. Within this role I was responsible for Priority 1 / Severity 1 incidents that were impacting ServiceNow or Customers who use the ServiceNow platform for their day-to-day operations. The role was designed and.

Sydney, Australia

PriceWaterhouseCoopers is a firm committed to collaboration and strong relationships that help our clients realise their ambitions. The PwC AUiT group provide enabling business technologies and information technology services that support the firm in meeting its overall strategic objectives.The Operations Integration Manager is the Single Point of contact.

Kent Street, Sydney, Australia

Westpac has 10 million customers, has Australia's largest branch network with almost 1200 branches and an ATM network with more than 2800 ATMs. The bank is Australia's second largest provider of home lending and Australia's second largest provider of wealth platforms by funds under Administration. Westpac was recognised by the Dow Jones Sustainability.

Sydney, Australia

Management of a virtual team spread throughout the APJ Region. Identify and measure my Incident Management Team employee performance through objectives, periodical review sessions and measurement against target criteria.Work alongside Service Delivery Managers to resolve issues and needs of the client through ensuring the internal support teams are.

Responsible for delivery of a world class IT service through the efficient and effective management of Service Desk resources.Production of Key Performance Indicators and call flow analysis.Manage the operational targets and key metrics for effective and efficient day to day running of the Service Desk within a Global ITIL aligned organisation.Managed the.

Act as top escalation point for all high severity incidents impacting upon IT Services out of hours (18:00 - 07:00 M-F, 24hrs Sat - Sun). Point of contact for all out of hours incidents - classification, prioritisation and resource management. Co-ordination of available resources to ensure speedy resolution of incidents, minimising impact on business.

Co-ordinate and participate in the management of high severity problems and communicate outcomes in a timely and professional manner – As per agreed service level agreements.Prepare and chair the weekly Problem Management Board governance forum.Conduct and chair Problem Resolution Forums with senior stakeholders, customers and support areas to efficiently.

Decision Making & Root Cause Analysis

Education record

Education record

Kt Itsm Problem & Incident Management

Education record

Higher National Diploma, Business Administration, Management And Operations

Bit, Business & Information Technology

Activities and Societies: Attended the School of Computing & Mathematics and now a member of the University of Huddersfield.

Education record