John W. Landers, Ckm Email & Phone Number

Philadelphia, Pennsylvania, United States

• Tech stack optimization• Modernized organization-wide phone system (conversion from aging VoIP to soft phone)• Identified data needs and implemented collection tools for the inaugural Capital Readiness Program cohort• Sourced centralized forms vendor - brought all form creation under one platform from three• Technical lead for automation of expense reports and corporate credit card reconciliation (from Excel-base)• Culture Team Member (2024)

Philadelphia, Pennsylvania, United States

• All-Staff Cybersecurity Training: After initial vendor selection, took full ownership of this project. Set up, ran initial knowledge assessment, vetted and selected the appropriate curriculum & handled company messaging.• Knowledge Management: build, implement, and host monthly KM conversations / training sessions for internal users. • Process Automation: worked closely with HR and Finance to build, design, deploy, and train staff on a paperless report process that was more convenient for end users and reduced time needed to process them. • Culture Team member (2018, 2019)• Venture Café Ambassador (2019-present)

Greater Philadelphia Area

• Comprehensive remote and in-person support of ~80 users' daily functions.• Digital infrastructure and building automation support for uCity Square's eight-building urban research park.• Moved entire corporate offices from 3711 Market St to the newly-completed 3675 Market St• Jettisoned several service providers and modernized our productivity suite via Office365• Decommissioned on-premises server room and migrated operations to a secure, managed datacenter

Greater Philadelphia Area

Greater New York City Area, Greater Philadelphia Area

CAPS, LLC• The XX - The Paradise Theater, Bronx, NYC (October 2012)• Honda Accord Cash Car event - mobile stage at Times Square, NYC (October 2012)Premier Stage Productions• Samsung Galaxy Note II release party (feat) Kanye West - Skylight at Moynihan Station, NYC (October 2012)• Windows 8 release party - Pier 57, NYC (October 2012)• Woman's Day Magazine 75th Anniversary event - Vanderbilt Hall, Grand Central Station, NYC (October 2012)Station Avenue Productions / asterism* Group• Nat D Celebrity Charity Gala - Penthouse level at Tower Place - Philadelphia, PA (December 2014) - Filmed for VH1's Mob Wives reality show

Hammonton, New Jersey

(highlights)• Rowan University ProfStock (featuring Aloe Blacc and We The Kings)• Montclair University M-Fest (featuring Omarion)• Rowan University Hollybash (featuring American Authors)• Delaware State University graduation ceremony (speaker: Vice President Joe Biden)• West Point Military Academy graduation ceremony (speaker: Vice President Joe Biden)• Valley Forge Casino Resort:Charlie Daniels BandDirty Heads / RDGLDGRN / New Beat FundTracy Morgan - Pickin’ Up the PiecesTour

• Part of a team responsible for round-the-clock preventative and unscheduled maintenance of several fleets of fighter jets of multiple configurations• Responsible for thorough documentation of all maintenance actions and operational checkouts performed• Trained fellow airmen on systems theory, maintenance procedures, documentation, safety, daily tasks• Took responsibility and performed lead technician and shift lead duties as required• Traveled to multiple locations for cooperative training exercises with both domestic and international teams

Rockaway, Nj

• Provided live support for over 700 retail locations across multiple sales platforms (Triversity, Retail.net, SCO Unix, Tomax)• Worked alongside development, QA, and system administration teams to resolve large-scale or highly technical issues• Assisted with chain-wide initiatives – including upgrading cash register and receiving hardware, converting all retail locations from previous platforms to Retail.net system• Placed Requests for on-site service with appropriate third-party vendors when applicable• Performed delivery of weekly database backups from secure server room – coordinated with data storage contractor

Mahwah, Nj

• Liaison between first level support and development teams• Maintained several supplier interfaces – Hertz, Hyatt, Outrigger resorts• Participated in and contributed to new system rollouts – including mainframe-to-application server conversion, sales application masking, web-based sales system, automation of retail tasks• Primary contact for discrepancies within internal vouchering system• Developed and taught basic business technology courses in conjunction with the education department (PC use, Windows use, Microsoft Office applications, industry and company-specific programs)• Upgraded and maintained a knowledge database for IS departments

Mahwah, Nj

• Consistently answered and resolved a high volume of phone calls• Conflict management, escalation, follow-up, analysis, and resolution• Hardware and software support – Windows platform (2000, XP)• Aided in improving helpdesk efficiency by replacing outdated equipment – identified the need, researched, and delivered• Traveled to new retail locations and installed, configured, and tested hardware and software prior to branch opening• Set up and provided technical support to occasional trade shows• Trained new helpdesk employees and remained an available resource after initial training period

Bachelor Of Science (Bs), Entertainment And Arts Management

Activities and Societies: Member - Entertainment Arts Society Member - Drexel Veterans Association

Associate In Applied Science, Avionic Systems Technology

Associate Of Science (As), Business Administration

Diploma, Pc Tech And Network Administration