Johnny Phillips Email & Phone Number

Austin, Texas, United States

- Maintained front desk's concierge book to provide visitors with access to relevant local information. - Liaised with housekeeping and maintenance staff to address requests and complaints made by 150+ guests.- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.- Scheduled deliveries of flowers.

Houston, TX, United States

• Increased sales by 35% through providing professional consultation on merchandise and utilizing superb upselling techniques.
• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
• Displayed merchandise by arranging in appealing and orderly way to acquire sales.
• Assisted customers with prompt and polite support in-person and via telephone.
• Generated brand awareness and positive product impressions to increase sales.

Houston, Texas Area

Placed and canceled about 200+ orders from customers, distributors, and agents weekly.Performed essential clerical duties, such as answering multi-line phones, routing telephone calls, recording messages for staff, and greeting visitors.Saved $3,000 yearly in catering supplies.Interacted with vendors, contractors, and personnel to receive orders, direct.

Houston, Texas Area

• Achieved Employee of the Month 3x through efficiency and accuracy, with 2nd highest sales rate for store rewards cards.
• Achieved 10% higher accuracy rates than all other Server store-wide.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
• Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.

Associate Of Arts, Business Administration And Management, General, 3.75

Diploma, General Studies, 3.8

Activities and Societies: Chamber Choir, Drama Club, Student Council