Krish Shah Email & Phone Number

Ahmedabad, Gj, In

Canada

Toronto, Ontario, Canada

Resolved customer complaints and issues promptly and professionally, ensuring customer satisfaction and retention. Handled various customer inquiries via phone and email, including order status, product information, and billing inquiries. Helped customers find the product and guided them if any discounts are going on. Collaborated with internal teams to address escalated customer concerns, ensuring timely resolution and effective communication.

Ahmedabad, Gujarat, India

Oversaw national IT support operations, working with vendors, contractors, and colleagues to guarantee effective and efficient support services.Using additional knowledge of escalation channels, I was able to address and resolve issues at the second and third level of support.Supervised partnerships with outside help desks, arranging site visits and guaranteeing prompt, high-caliber assistance.Directly collaborated with outside vendors and mobile device managers (MDMs) to guarantee smooth delivery of IT services.Carried out daily environment monitoring and handled production-related incidents both proactively and reactively.

In this Internship, I have learned about the basics of Cyber Security. I have learned many tools that inspect the packets Transfering over the network. The tools used in the Internship are Wireshark, Proxychains, Nmap, and BurpSuite. I have created a project of Keylogger that takes keystrokes as an input and saves in a text file.

Ahmedabad, Gujarat, India

- When I was in my 3rd Year, I decided to become a Django developer. So, I started learning the python language from scratch.- Then, I have started doing an internship at Eleventh Infosoft company, where I have also developed many websites using the framework of python known as Django.- I have developed my skills in Python with the help of an internship, where I have learned many valuable things.

Postgraduate Degree, Cyber Security

B.E., Computer Engineering, 8.70 Cgpa

Activities and Societies: CO-ORDINATOR IN WALKATHONS, CYBERSECURITY WORKSHOPS, ETHICAL HACKING WORKSHOPS, BOX CRICKET, AND DEXTER