Kyle Smith Email & Phone Number

Midrand, Gauteng, South Africa

I will be managing our new streaming platform in the digital lifestyle services team.

South Africa

Johannesburg Area, South Africa

-Overseeing the voice product portfolio in the Consumer Business Unit (Contract and Hybrid customers)-Produced competitor analysis on an ongoing basis-Modified and refined customer experience journeys to ensure ease of use and increase sales-Executed the conceptualisation of new products, and/or modifying existing products to meet current market needs including all documentation, business rules, terms and conditions; as well as financial business cases-Management of the end-to-end product life cycle-Co-ordinating regulatory, risk, legal, customer experience and brand feedback on products and incorporating them into final specifications of products before implementation-Problem solving, decision making and solution implementation-Ensuring ongoing revenue targets are met as per aligned business budgets and goals

Midrand Johannesburg

-Overseeing the Data product portfolio in the Consumer Business Unit (Contract and Hybrid Customers)-Produced a compilation of competitor analysis and product performance reporting on an ongoing basis-Executing the conceptualisation of new products, and/or modifying existing products to meet current market needs. This includes, but is not limited to, documentation, business rules, terms and conditions; as well as financial business cases-Management of the end-to-end product life cycle-Co-ordinating regulatory, risk, legal, customer experience and brand feedback on products and incorporating them into final specifications of products before implementation-Creative thinking for new product idea as well as enhancements to exiting products and customer experience journeys

Midrand South Africa

-Cultivated the day to day running of the Vodacom iMagine store including managing a staff count of 3-Testing of new technologies and products in the convergence space, both tangible and intangible-Produced recommendations of convergence products to be used to grow the Data usage on the Vodacom network-Oversaw stock management including demo stock from various suppliers, rotational demo stock and month-end reporting-Performing high level technical support to VIP clients including set-ups, software/Operating System installations and updates, trouble shooting and information management. -Negotiating with suppliers and formation of contract agreements for demo stock items

Midrand Johannesburg South Africa

-Headed the data training requirements of company owned stores within the Vodacom Walk-In Customer Care and Repair centres-Development of data training material-Classroom training of data products both from a theory and practical point of view-Compilation of training reports and collation of training statistics-Training and introduction of the Apple Mac OS X Operating System to data support staff

Midrand Johannesburg South Africa

-Advised and assisted customers with new contract applications, contract renewals and accessory sales.-Advised and advocated the activation of value-added services according to customer needs-Educated customers on price plan and device optimisation based on usage and personal attributes-Assisted with the activation of devices as well as data back-ups and transfers-Assisted with device Set-up of e-mail, applications, personal information management and Internet-Improved and achieved contract and upgrade sales targets as well as customer delight index targets

Postgraduate Degree, Digital Business Management, Nqf Level 8

The Post Graduate Diploma in Digital Business explores the evolving business in the 4IR. Subjects included: - Business Strategy.

Bachelors In Business Administration Marketing Management, Bachelor Of Business Admistration In Marketing Management, Nqf Level 7

Completed my Bachelor of Business Administration in Marketing Management. I enjoy the creative aspect of marketing and feel that it has.

Diploma, Project Management

Fundamentals of Project Management

Matric, Academic Matric With Exemption, 12

Activities and Societies: Inter School and Inter House Drama, AthleticsAcademic Secondary Education