Liam Smith Email and Phone Number
A forward-thinking Improvement Manager with 10+ years of experience optimizing software companies' processes & workflows, amplifying user satisfaction, and ensuring service continuity. Aligns key stakeholders by identifying their needs, building trust, and engaging them with an empathetic, persuasive, and consultative approach. Assembles high-performing teams and establishes clear KPIs for organization-wide transformations, service management, and analysis & reporting. Operates an event production boutique that delivers vibrant, memorable experiences. Seeking the next professional challenge as a Technical Support Manager who coaches teams to deescalate pain points for a top SaaS company's customers, using clearly defined KPIs, process transformations, and emerging technologies.
Five Sigma - Ai Claims Management
View- Website:
- fivesigmalabs.com
- Employees:
- 42
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Customer Support EngineerFive Sigma - Ai Claims ManagementKingston, Ny, Us
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Event ManagerOutput Agency Jan 2016 - Present• Manage a small company that lends my services as a mix engineer to artists and event spaces. I have notably recorded and mixed a number of local and national acts as well as edited audio tours for the world-famous Storm King Art Center• Managed an event space pre-COVID in addition to managing mobile sound and light rigs. Service mainly local event spaces like the Kaatsbaan Cultural Park and festivals like the O+ festival.• Provide sound and lighting systems for festivals and local/national touring acts. -
Senior Support ManagerInsightsoftware Nov 2021 - Oct 2023Raleigh, North Carolina, Us• Sustained business & system continuity after an investment firm acquired a BI software company, retained 300+ enterprise clients worth $15MM in ARR, and owned a three-product suite.• Led a team of 15+ support analysts to respond to customers' queries and de-escalate flagged technical concerns using an empathetic, consultative approach.• Integrated acquired products by seamlessly onboarding new personnel & clients into the firm's ecosystem, encompassing its CRM, best practices, and cohesive strategy. -
Global Support DirectorExago Inc. Sep 2021 - Feb 2022Shelton, Ct, Us• Orchestrated a global support team of 10+ spanning two countries to serve 150+ clients valued at $10M in ARR.• Architected the firm's processes for remote work, rapid growth, and preparing for post-pandemic crises.• Contributed to Exago positioning itself as an attractive asset for a lucrative acquisition by Insight Software. -
Support AnalystExago Inc. May 2014 - Sep 2021Shelton, Ct, Us• Oversaw client environment troubleshooting and deployment assessments while owning relationships.• Earned clients' trust over time, retained key accounts, and formed meaningful bonds with individual stakeholders to the point where many would pursue career opportunities at the company after engagements concluded.• Implemented a bespoke Zendesk environment to suit specific CRM needs while expanding internal structures that drove consistency during the fast-growing startup stage.
Liam Smith Education Details
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Suny New PaltzEnglish Literature
Frequently Asked Questions about Liam Smith
What company does Liam Smith work for?
Liam Smith works for Five Sigma - Ai Claims Management
What is Liam Smith's role at the current company?
Liam Smith's current role is Customer Support Engineer.
What schools did Liam Smith attend?
Liam Smith attended Suny New Paltz.
Who are Liam Smith's colleagues?
Liam Smith's colleagues are Roi Perlman, Michael Mitchell, Avi Yaacov, Andrew Wagner, Dima Dubov, Raymond Charrier Ii, Gilad Dagan.
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