Liam Smith Email & Phone Number

Kingston, Ny, Us

• Manage a small company that lends my services as a mix engineer to artists and event spaces. I have notably recorded and mixed a number of local and national acts as well as edited audio tours for the world-famous Storm King Art Center• Managed an event space pre-COVID in addition to managing mobile sound and light rigs. Service mainly local event spaces like the Kaatsbaan Cultural Park and festivals like the O+ festival.• Provide sound and lighting systems for festivals and local/national touring acts.

Raleigh, North Carolina, Us

• Sustained business & system continuity after an investment firm acquired a BI software company, retained 300+ enterprise clients worth $15MM in ARR, and owned a three-product suite.• Led a team of 15+ support analysts to respond to customers' queries and de-escalate flagged technical concerns using an empathetic, consultative approach.• Integrated acquired products by seamlessly onboarding new personnel & clients into the firm's ecosystem, encompassing its CRM, best practices, and cohesive strategy.

Shelton, Ct, Us

• Orchestrated a global support team of 10+ spanning two countries to serve 150+ clients valued at $10M in ARR.• Architected the firm's processes for remote work, rapid growth, and preparing for post-pandemic crises.• Contributed to Exago positioning itself as an attractive asset for a lucrative acquisition by Insight Software.

Shelton, Ct, Us

• Oversaw client environment troubleshooting and deployment assessments while owning relationships.• Earned clients' trust over time, retained key accounts, and formed meaningful bonds with individual stakeholders to the point where many would pursue career opportunities at the company after engagements concluded.• Implemented a bespoke Zendesk environment to suit specific CRM needs while expanding internal structures that drove consistency during the fast-growing startup stage.